Guest Experience Associate

Atlanta Botanical Garden Inc•Atlanta, GA

About The Position

The Guest Experience Associate operates in various locations in the Atlanta Botanical Garden to include selling various tickets and garden memberships and providing general information and supplies such as maps/informational brochures to guests.

Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
High school diploma or equivalent education preferred
Minimum of one year of experience in hospitality or customer service industry preferred
Minimum of one year of cash handling experience preferred
Previous sales experience preferred
Must be able to maintain a good working relationship with coworkers
Must be able to work days, nights, weekends, and holidays
Must have excellent communication skills and sense of appropriateness to converse with employees and guests
Must be able to responsibly handle large sums of money
Must be able to speak to large crowds
Must be able to understand a personal computer’s basic functions and operate it
Must be able to take direction from others in a fast paced environment
Must be able to work independently and as part of a team
Sit and stand for long periods and walk
Must be able to reach with hands and arms; and use hands to finger, handle, and feel
Frequently required to climb or balance and stoop, kneel, crouch, or crawl
Frequently required to talk and hear
Must occasionally lift and/or move carry, push, or pull at least 40 lbs.
Specific vision requirements for this job include close vision, color vision, depth perception, ability to focus, and night vision
Must be able to take directional cues directly or indirectly

Responsibilities

Explain and sell the benefits of garden memberships
Explain ticket prices, schedules, and garden special events
Greet guests with a smile and a verbal welcome using an enthusiastic and pleasant manner
Provide guests with information regarding activities conducted at the garden
Provide guests with directions to food and merchandise venues, offices, and special events
Communicate correct product information to guests regarding coupons, special offers, and upcoming events
Assist individuals or groups with tickets and brochures
Collect and secure payment for tickets sold
Keep appropriate sales records
Prepare till and tickets at the beginning of the day
Balance payments and tickets sold at the end of each shift
Maintain brochure and supply inventory in ticket booths
Maintain clean working environment
Maintain a working relationship with other departments to ensure up-to-date garden knowledge
Assist in other areas of the department such as trains or any location throughout the garden
Additional duties may be assigned