Guest Experience Associate

Snow Peak USA, Inc. • Long Beach, WA

7h • $19 - $21

About The Position

The Guest Experience Associate is a brand ambassador and essential frontline representative for Snow Peak, creating excellent experiences for Campfield guests. Reporting to the Campfield Assistant General Manager, this position supports day-to-day operations of guest check-in, guest field support, and rentals.

Requirements

• 1 year working in a hospitality environment preferred.
• Extraordinary customer service.
• Excellent problem-solving skills.
• Basic mathematics and cash handling.
• Basic knowledge of operating computers and POS (point-of-sales) systems.
• Reliable and professional.
• Friendly and engaging with all types of people.
• Ability to gracefully adapt to periodic and rapid change.
• Prolonged periods of standing.
• Ability to lift and carry up to 50 pounds.

Responsibilities

• Manage check-in and check-out functions, greet guests, and provide an elevated, upbeat, welcoming atmosphere.
• Provide orientation information and directions to guests, including speaking knowledgeably about Snow Peak gear, Campfield operations, food, outdoor recreation, and the local environment.
• Respond to guest questions and escalate issues to lead or manager as needed.
• Aid guests in transporting gear to and from campsites and provide site set-up support, as needed.
• Process customer transactions efficiently and accurately in alignment with POS procedures.
• Maintain the cleanliness and organization of the Campstore, Wash House, Gatehouse, and Ofuro Spa.
• Support sales and merchandising of gear, apparel, supplies, food, and beverage at the Campstore.
• Educate customers on brand history, products, offers, promotions, and events.
• Increase sales and rentals by connecting with customers and making relevant suggestions.
• Execute all operational processes effectively and efficiently.
• Ensure that all health, safety, and security rules are followed.
• Contribute to a positive working environment by being approachable, respectful, responsible, and team-oriented.
• Performs other related duties and projects as assigned.

Benefits

• All of our employees enjoy paid time off for qualifying sick leave and are also eligible for wilderness first aid certification, annual company retreat and/or camping trip, public transportation assistance, bike commuting allowance, Employee Assistance Program (EAP), Snow Peak gear package, access to third-party outdoor gear discounts, and generous discounts on Snow Peak gear and apparel.
• In addition, our regular full-time employees are eligible for medical coverage with vision and alternative care, comprehensive dental, employer match to retirement contributions, short and long-term disability insurance, life and AD&D insurance, paid vacation and holidays, and paid family and medical leave.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees