Guest Experience Director - Cleburne Campus

The Heights Church•Cleburne, TX

11d

About The Position

To lead and organize efforts that engage everyone, from first-time visitors to leaders, in taking their next steps. Purpose: To serve The Heights Church by playing an instrumental role in the visitor/member experience. This person will oversee several areas of ministry and their respective volunteers: Dream Teams, Connect (New Member) Classes, Guest Central, Baptism team and the Coffee Bar area. As a follower of Christ: The Guest Experience Director will foster and deepen their own relationship with Christ through the following ways: Be in the Word on a regular basis for spiritual nourishment. Be in close communication with God through prayer. Be led by God’s Spirit in all matters: at home, in ministry, and in all relationships. Follow the commands of God’s Word such as living justly and loving mercy, tithing, humility in serving others, worshiping alone and with others.

Requirements

Exceptional interpersonal, verbal, written and organization skills.
Ability to handle multiple projects effectively.
Ability to handle confidential information.
Willingness to work after hours if needed.
Ability to build relationships in order to assess, advise and direct a person’s appropriate next steps.
Ability to recruit, lead and equip leaders to lead successful teams.

Responsibilities

Recruit and assist leaders in building up strong teams.
Organizing and setting up rooms for Connect classes, Baptism and events needing volunteers.
Ensure campus teams preparedness for all activities and services.
Resource, support and direct teams/leaders.
Ensure all Connect (New Member) classes are equipped, resourced, and led with excellence and that participants receive their clear next step.
Facilitate regular meetings with all team leaders.
Resource all teams with necessary scheduling, communication & leadership/training tools.
Assist with budget preparation and accountability.
Participate in oversight meetings and monthly staff meetings.
Achieve ministry growth markers year-over-year.
Maintain compliance with all church policies and procedures.
Respond to emails and phone calls within a 48-hour time frame.