Campus Director

Continental Services • Warren, MI

4d • $90,000 - $94,500

About The Position

The Corporate Campus Dining Director will oversee the high-end dining services for a premier corporate campus, ensuring exceptional service, quality, and innovation in food offerings that align with the unique needs and expectations of an elite clientele. This individual will lead the day-to-day operations, delivering a refined, high-quality dining experience that reflects the sophistication and prestige of the client’s corporate environment. The Dining Director will work closely with executive leadership, culinary teams, and service staff to exceed client expectations, while managing financial performance and maintaining the highest standards of food safety and quality.

Requirements

• 10+ years of experience in food service management, with a minimum of 5 years in a leadership role overseeing high-end or fine dining operations.
• Experience in managing large-scale corporate dining or hospitality services, particularly for a high-end or luxury client base.
• Proven success in managing client relationships, delivering superior service, and driving continuous improvements in dining operations.
• Strong leadership and team management skills, with a proven ability to inspire and develop teams in a fast-paced, high-expectation environment.
• Exceptional customer service and client relationship management abilities.
• Expertise in culinary trends, menu planning, and event execution for elite clientele.
• Financial acumen with experience in budget management, financial reporting, and cost control.
• In-depth knowledge of food safety, sanitation regulations, and best practices.
• Bachelor’s degree in Hospitality Management, Culinary Arts, Business Administration, or a related field (or equivalent experience).
• Certifications in food safety and sanitation (ServSafe or equivalent) are required

Responsibilities

• Client Relationship Management: Serve as the primary point of contact for the high-end corporate client, ensuring all dining services meet their expectations in terms of quality, service, and presentation.
• Build strong relationships with key stakeholders to ensure clear communication and continuous alignment with client needs.
• Proactively solicit client feedback and address concerns promptly, ensuring complete client satisfaction and loyalty.
• Operational Excellence: Oversee daily operations of all campus dining facilities, including executive dining, staff cafeterias, catering services, and specialty dining options.
• Ensure that all food services are delivered at the highest standards of quality, consistency, and timeliness.
• Manage scheduling, staffing, and resource allocation to optimize service delivery and maintain a smooth, efficient operation.
• Implement and enforce high-end service standards, creating a sophisticated dining atmosphere that aligns with the prestige of the client.
• Culinary Innovation and Menu Development: Collaborate closely with the Executive Chef and culinary team to design and execute innovative, high-end menus that cater to the tastes and preferences of the client’s leadership and employees.
• Ensure that menus reflect current culinary trends and feature seasonal, locally sourced, and sustainable ingredients.
• Customize offerings to accommodate dietary restrictions and preferences, delivering a personalized dining experience.
• Team Leadership and Development: Lead, mentor, and develop a high-performing dining services team, including front-of-house staff, kitchen personnel, and support staff.
• Promote a culture of service excellence, ensuring that all staff are committed to providing an outstanding dining experience.
• Conduct regular training sessions to maintain service standards and implement best practices in food safety, hospitality, and customer service.
• Event Management and Executive Dining: Oversee executive dining services, ensuring the highest level of discretion, customization, and attention to detail for VIPs and high-profile visitors.
• Plan and manage large corporate events, executive meetings, and other special functions, ensuring that every event exceeds the client’s expectations.
• Work with the Catering Manager and other stakeholders to create bespoke experiences tailored to the specific needs and preferences of the client.
• Financial and Budgetary Management: Oversee financial performance, ensuring that the campus dining services operate within budget while maintaining the highest levels of quality and service.
• Develop and manage budgets for all dining operations, controlling food costs, labor, and operational expenses.
• Analyze financial reports and KPIs to identify opportunities for cost savings without compromising service standards.
• Health, Safety, and Compliance: Ensure full compliance with local, state, and federal regulations regarding food safety and health standards.
• Implement and enforce strict health and safety protocols, including regular staff training and audits.
• Maintain a pristine and professional dining environment, adhering to the highest standards of cleanliness and hygiene.
• Sustainability and Corporate Social Responsibility (CSR): Drive sustainability initiatives, such as reducing food waste, sourcing from local and ethical suppliers, and implementing eco-friendly practices across the dining operations.
• Collaborate with the client’s sustainability team to align dining services with broader CSR goals, including reducing the environmental impact of the campus’s dining operations.

Benefits

• Full-time team members are eligible for medical, dental and vision insurance, life insurance, disability insurance, parental leave, 401(k) with company match, at-work dining perks, flexible schedules, generous PTO, and a total rewards program. Team Members can also use our inclusive employee assistance program.
• Part-time Team Members are eligible for our 401(k) with company match, at work dining perks and team members can also use our inclusive employee assistance program.
• Location-specific perks may also include wellness programming, on-the-job training, corporate-hosted courses, certifications and team events.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager