Guest Engagement Associate #W0011

Virginia Information Technologies Agency

5d•$16•Onsite

About The Position

Gunston Hall is pleased to announce an opening for a part-time guest engagement associate at an unparalleled historic site on scenic Mason Neck in Fairfax County, Virginia. In addition, Gunston Hall’s vast grounds and an inside rental space act as a historic venue available for private events including but not limited to: weddings, meetings, conferences, celebratory life events, and 2-3 large scale festival type programs. A 550 sq. ft. Museum Shop is in the Visitor Center. The shop sells a wide range of items for guests to purchase daily. To learn more, visit: www.gunstonhall.org This role reports to the Guest Engagement Manager. The incumbent must be able to work a flexible schedule, including weekdays, weekends and holidays. This is an hourly/wage position without benefits. Wage employees are limited to working on average no more than 29 hours per week (1,500 hours per year from May 1 – April 30).

Requirements

Excellent customer service and communication skills
Responsibility and trustworthiness
Ability to use a POS system
The ability to lift up to 25lb.
Ability to work with staff in other departments and outside professionals
Knowledge of basic office procedures and equipment such as computers, telephone systems, audio-visual equipment, and cash registers
Ability to maintain an electronic calendar to schedule events
Ability to multi-task
Flexibility to work weekdays and weekends

Nice To Haves

Experience in museums, historic sites, hospitality, or customer service
Knowledge of tourism management or event planning

Responsibilities

Create a welcoming environment for all event attendees
Greet visitors and private event guests and orient them for a positive experience at Gunston Hall
Promote and share information about public programs and special events
Book private event appointments and assist with event setup
Ensure that the Visitor Center and restrooms are ready for guests during open and event hours
Monitor the museum exhibitions in the Visitor Center
Enforce food and drink standards in the gallery spaces for event guests
Assist with the opening and closing of the visitor center and gallery spaces
Support administrative tasks, day-to-day museum and special operations as needed
Answer telephones and direct calls to appropriate staff members as necessary
Unpack inventory, stock shelves and maintain accurate shop records
Operate a POS system for ticketing and museum shop sales; reconcile daily transactions
Keep accurate admissions records