Guest Communications Administrator

QuintEvents•Charlotte, NC

23d

About The Position

The ideal Guest Communications Administrator candidate will be highly attentive to detail and have superlative organizational and written communication skills. With our numerous events, sharing accurate, precise, and easy-to-navigate information is crucial as our client base varies greatly. Close attention to detail, task management, and meeting tight deadlines will be key to success.

Requirements

Bachelor’s degree in Marketing, Communications, or related field, or equivalent business experience
2+ years of professional administrative experience
Excellent grammar, writing, and interpersonal communication skills
Detail and task-oriented
Ability to work on multiple projects with different objectives simultaneously
Self-starter with superlative follow-through ability
Experience working in a fast-paced, deadline-heavy environment
Proficiency with computers, especially writing programs such as Microsoft Word, Excel, Outlook, Forms, and Teams

Nice To Haves

Outreach and Salesforce Marketing Cloud experience is a plus

Responsibilities

Responsible for the formatting and timely sending of all guest communications across all partnerships
Proofread and ensure all-around consistency (font, format, tone, partnership regulations) and adhere to standard operating procedures
Accurately create lists containing guests’ information to use for sending communications and other event updates
Track the status of communications and notify the Guest Communications Team if items are due soon or overdue
Create Trello assignments for Content Writers based on event dates and needs
Work closely with the team supervisor to ensure communications and team needs are satisfied and accurate
Maintain and update Guest Communication Team documents and files
Oversee requests to the Guest Communication Team and assign to the appropriate team member
Assist the Web Content Coordinator in the publication of materials on guest information pages and guest-facing forms for all partnerships
Provide weekly status reports to the team supervisor
Engage in creative problem-solving and collaborate with the Guest Communications Team
Write engaging guest-facing content based on operational plans for various platforms, including guest information pages, outgoing emails, etc.
Handle other administrative tasks and assignments allocated as business dictates.