Unified Communications Administrator
About The Position
Key Responsibilities: Provide technical knowledge of VoIP / PBX telephony systems, software, hardware, Telecommunications standards, and Cisco Unified Communications Manager. Provide technical knowledge of IM systems like Cisco Jabber, Webex or Microsoft Teams and Presence Services. Experience with Audio/Video Streaming to include set top box, Vbrick Rev, and Cisco Integrated Management Controller (IMC). Technical knowledge of VTC equipment such as TMS, CODEC, MCU and CMS. Ability to provide system/equipment/specialized training, technical guidance to lower skill level employees and support engineering with projects. Utilize knowledge of network topology; along with networked hardware and software tools listed above. Provide VTC service and support to include scheduling, monitoring, administrative support, and technical assistance to customers. Utilize ticketing software to manage plus prioritize workload and the ability to resolve break/fix and requests. Perform IOS and Software upgrades. Possess understanding of dialing protocols to include H.323, E.164 and SIP. Troubleshoot common UC&C issues to include identifying and correcting issues with endpoints, bandwidth saturation, profiles, and misconfigurations then perform root cause analyses. Assist in the development of the training, local guides, and Standard Operating Procedures (SOP) as they pertain to the UC environment. Perform patching and ensure compliance with network security policies/procedures. Creating/reporting notifications according to standard operating procedures. Assist in responsibilities and participate in special projects as tasked by Management. Requirements You’ll Bring These Qualifications: TS/SCI security clearance with the ability to obtain a CI poly IAT II certification (mandatory) Desired skills/certifications: Network+ ITIL Foundations or Agile Foundations CCT Collaboration (CLTECH) CCNP Collaboration (CLFNDU) CCNP Collaboration (CLCOR) CCNP Collaboration (CLACCM) and or (CLCNF) Minimum Education & Experience: One of the following: High School/GED + 11 Yrs Associates + 9 Yrs Bachelors + 7 Yrs Masters + 5 Yrs PhD + 3 Yrs
Requirements
- TS/SCI security clearance with the ability to obtain a CI poly
- IAT II certification (mandatory)
- High School/GED + 11 Yrs
- Associates + 9 Yrs
- Bachelors + 7 Yrs
- Masters + 5 Yrs
- PhD + 3 Yrs
Nice To Haves
- Network+
- ITIL Foundations or Agile Foundations
- CCT Collaboration (CLTECH)
- CCNP Collaboration (CLFNDU)
- CCNP Collaboration (CLCOR)
- CCNP Collaboration (CLACCM) and or (CLCNF)
Responsibilities
- Provide technical knowledge of VoIP / PBX telephony systems, software, hardware, Telecommunications standards, and Cisco Unified Communications Manager.
- Provide technical knowledge of IM systems like Cisco Jabber, Webex or Microsoft Teams and Presence Services.
- Experience with Audio/Video Streaming to include set top box, Vbrick Rev, and Cisco Integrated Management Controller (IMC).
- Technical knowledge of VTC equipment such as TMS, CODEC, MCU and CMS.
- Ability to provide system/equipment/specialized training, technical guidance to lower skill level employees and support engineering with projects.
- Utilize knowledge of network topology; along with networked hardware and software tools listed above.
- Provide VTC service and support to include scheduling, monitoring, administrative support, and technical assistance to customers.
- Utilize ticketing software to manage plus prioritize workload and the ability to resolve break/fix and requests.
- Perform IOS and Software upgrades.
- Possess understanding of dialing protocols to include H.323, E.164 and SIP.
- Troubleshoot common UC&C issues to include identifying and correcting issues with endpoints, bandwidth saturation, profiles, and misconfigurations then perform root cause analyses.
- Assist in the development of the training, local guides, and Standard Operating Procedures (SOP) as they pertain to the UC environment.
- Perform patching and ensure compliance with network security policies/procedures.
- Creating/reporting notifications according to standard operating procedures.
- Assist in responsibilities and participate in special projects as tasked by Management.
Benefits
- Our employees value the flexibility at Bison Group that allows them to balance quality work and their personal lives.
- We offer competitive compensation, benefits and learning and development opportunities.
- Our broad and competitive mix of benefits options is designed to support and protect employees and their families.
- At Bison Group, you will receive comprehensive benefits such as healthcare, wellness, financial, retirement, family support and time off benefits.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
