Guest and Donor Services Coordinator

ECHO•North Fort Myers, FL

About The Position

ECHO is a global Christian agricultural networking, training and resourcing organization. Our mission is to strengthen the capacity of a diverse global network to defeat hunger and improve lives through sustainable food and agroecosystem strategies. ECHO has a significant network of over 20,000 individuals and organizations built over 45 years working in more than 190 countries. These partners serve as the primary multiplier for ECHO tested options, strategies, and research. The Guest and Donor Services Coordinator plays a vital front-line role in creating meaningful, Christ-centered experiences for ECHO guests and donors. This full-time position is intentionally structured to allocate approximately 60% of time to Welcome and Resource Center (WRC) guest experience and operations and 40% of time to Advancement and donor services functions. The role integrates hospitality, donor care, and administrative responsibilities to ensure exceptional guest experiences, accurate financial and data stewardship, and seamless operational support. Through professionalism, attention to detail, and joyful service, this position helps transform guest encounters into lasting relationships that advance ECHO’s mission.

Requirements

Must wholeheartedly affirm ECHO’s Statement of Faith or the Apostle’s Creed.
Demonstrates a mature Christian faith, servant-hearted hospitality, and integrity in stewardship.
Models Christ-centered joy, professionalism, and respect in all interactions.
Strong interpersonal, verbal, and written communication skills.
Excellent customer service skills with the ability to engage graciously with guests, donors, volunteers, and staff.
High attention to detail with strong organizational and administrative abilities.
Ability to manage multiple priorities, meet deadlines, and work effectively in a fast-paced environment.
Competency in recording and analyzing data and presenting reports.
Comfortable handling financial transactions, confidential donor information, and data entry.
Ability to work independently and collaboratively as part of a team.
Availability to work occasional evenings and weekends for tours, events, and special activities.
High school diploma or equivalent required; bachelor’s degree in business, communications, hospitality, nonprofit management, or a related field preferred.
Previous experience in guest services, retail, donor services, administration, or nonprofit environments preferred.
Experience with CRM systems (Salesforce preferred), POS systems, and Microsoft Office applications.

Nice To Haves

Horticultural or nursery knowledge is a plus but not required.

Responsibilities

Welcome and greet guests warmly, ensuring every visitor receives a positive, mission-centered first impression.
Answer incoming phone calls, provide accurate information, and route inquiries appropriately.
Support daily operations of the Welcome and Resource Center, nursery sales area, and front office.
Facilitate tours by managing tour reservation services, welcoming guests, collecting payments, processing registrations, and scheduling docents.
Assess guest needs and provide knowledgeable recommendations regarding ECHO resources, products, programs, and tours.
Process retail sales, tour fees, housing fees, and event payments accurately and efficiently.
Fulfill online, phone, and in-person Resource Center orders in a timely manner.
Maintain a clean, organized, and well-stocked sales floor and front office environment.
Coordinate inventory management, merchandising, stocking, and annual inventory audits for the Resource Center.
Assist in receiving, sorting, and distributing incoming mail; assist staff with postage and shipments as needed.
Process donation deposits (checks, cash, ACH/EFTs) and enter gifts accurately into Salesforce CRM.
Maintain organized donation records and supporting documentation for audit and reporting purposes.
Generate and mail donation acknowledgments, thank-you letters, tribute cards, and recurring gift communications in a timely manner.
Assist with donor account maintenance in Salesforce, including data updates, standardization, and duplicate management.
Support donors with declined transactions and updated payment information.
Answer donor inquiries by phone with professionalism, gratitude, and attention to confidentiality.
Assist with Advancement-related mailings, donor communications, and event logistics.
Support data collection and reporting related to donor activity, guest engagement, and Advancement metrics
Provide administrative support to the Guest Experience Manager and Advancement team, including scheduling assistance, reporting, and coordination.
Maintain inventory of supplies, brochures, and promotional materials for the Welcome and Resource Center and Advancement functions.
Utilize CRM, POS, and office systems to improve accuracy, efficiency, and reporting.
Coordinate with Finance, Advancement, Nursery, Communications, and Volunteer teams as needed.
Coordinate with MEAL to provide timely reporting.
Perform other duties as assigned to support the mission and operations of ECHO.