GSOC Manager

Allied Universal•San Francisco, CA

25d•Onsite

About The Position

We are seeking a highly motivated and experienced GSOC Manager to lead and oversee the day-to-day operations of our Global Safety Operations Center (GSOC) in Pleasanton. The GSOC Manager will play a critical role in ensuring the safety and security of our personnel, assets, and facilities. This is a leadership position that requires a strong understanding of security operations, excellent communication skills, and the ability to make sound decisions in a fast-paced environment. The GSOC Manager is a leadership position and an integral part of the client’s Physical Security & Safety team to ensure we maintain a safe and secure environment for all employees, contractors, visitors and guests. We are seeking someone who is both professional, courteous and possesses the technical acumen to oversee the team’s effort in safeguarding and protecting the Company’s people, property and processes, and contribute towards doing it with first-class customer service. The leader selected for this role is an experienced professional who has expertise in managing people, process and technology in the GSOC environment, including shift-based team leadership, strategic program oversight, effective communication (writing, speaking and presenting) and policy and procedure development, as well as technical and project management. Specific functional areas of responsibility and proficiency include security alarm monitoring principles, dispatching and coordinating allocation of resources, stakeholder (customers and operational partners) involvement, data-driven (metrics) reporting, team and task-specific performance assessment, travel safety and security and critical incident response management. This leader is responsible for driving process implementation and refinement, short and long-term project management, cross-team (control room and field-services) collaboration, maintenance of internal and external stakeholder relationships and directly supervises a team of Supervisors, Senior Operators, and Operators on assigned shift.

Requirements

Bachelor's degree in a related field (e.g., security management, criminal justice), Military, or equivalent experience.
Minimum of 5 yrs minimum leadership experience, preferably in the security industry
Minimum of 3 years GSOC Operations experience
Extensive experience and knowledge of various access control platforms, video management systems and incident management applications/software
Proven experience leading and managing teams.
Strong understanding of security principles, practices, and technologies.
Excellent communication, writing, interpersonal, and problem-solving skills.
Ability to work under pressure and make sound decisions in critical situations.
Must be willing to work nights and weekends as this is a salary position

Nice To Haves

Experience in the tech industry is preferred.
Relevant certifications (e.g., ASIS CPP, PSP)
Experience with Lenel, Milestone, ServiceNow, Everbridge, etc.

Responsibilities

Be tasked with generating and maintaining a culture of accountability within the GSOC team. The responsibilities of the GSOC team are critical to keeping the company and its employees safe. Generating and maintaining accountability and dedication to the mission amongst the team is one of the most important goals for this position.
Should be familiar with basic HR rules and regulations and employee rights. Conducting oneself properly as a leader so that HR regulations are adhered to is critical for success.
Have the following responsibilities: motivating the team, managing projects, meeting deadlines, and maintaining an overall environment of continued improvement.
Should be able to present examples of how you disciplined and improved performance and conduct of a team member. This should be an example of how you provide ethical management, that is--managing in all directions: up, across, down.
Meet an expectation to be ready for call outs, after-hours calls, irregular work hours, and stressful scenarios requiring maturity and poise.
Oversee the coordinated development and maintenance of policies and procedures related to the GSOC and affected stakeholders
Support the Threat Intelligence requirement utilizing the intelligence cycle and effective vetting and validation processes to provide accurate, timely, relevant and actionable intelligence to stakeholders.
Lead the team by providing both strategic direction and hands-on guidance to team members in handling effectively related issues
Ensure appropriate staffing coverage and alignment of position responsibilities for each shift
Supervise the implementation of new technologies and business processes to improve efficiency
Initiate and maintain strategic planning to keep pace with growth of business teams, number of sites and evolving customer and stakeholder needs, constant improvement of GSOC capabilities
Build, lead, manage, and motivate teams in a dynamic, rapidly evolving and cross-functional environment that is centered around the use of people, process and technology to ensure life-safety, security and resiliency at corporate sites
Monitor and track key performance indicators (KPIs) as per client MSA
Ensure compliance with client expectations and policies, monitor assets and make rapid notifications via mass communication tools to stakeholders
Provide enterprise detection and coordinated response to physical security, safety and business continuity events
Develop and maintain security-services performance metrics and related reports
Assist to field-based security specialists, site security facilitators, and program stakeholders
Stay at front edge of industry best practices relating to control center security management and related services