GSOC Shift Manager

Pinkerton • Foster City, CA

4d • $120,000 - $130,000

About The Position

170+ Years Strong. Industry Leader. Global Impact. At Pinkerton, the mission is to protect our clients. To do this, we provide enterprise risk management services and programs specifically designed for each client. Pinkerton employees are one of our most important assets and critical to the delivery of world-class solutions. Bonded together, we share a commitment to integrity, vigilance, and excellence. Pinkerton is an inclusive employer who seeks candidates with diverse backgrounds, experiences, and perspectives to join our family of industry subject matter experts. The GSOC Shift Manager, assigned to a specific client, will manage the Global Security Operations Center shift operations, oversee the collection of intelligence information, and track threat activities directly or indirectly affecting client assets, people, and interests globally. The Manager coordinates the deployment of intelligence and investigations while providing incident management support to internal business operations. This role drives critical/crisis event management and ensures timely communications with client leadership, partners, and personnel.

Requirements

• Bachelor’s degree preferred with five years of security operations and/or GSOC operations or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company.
• Knowledge of 24/7 security monitoring operations, current security technology, and emerging trends.
• Able to anticipate and respond to rapidly changing security priorities.
• Able to adapt as the external environment and organization evolves.
• Able to analyze complex situations and recommend solutions.
• Effective written and verbal communication skills.
• Serve as an positive team leader.
• Able to interact effectively at all levels and across diverse cultures.
• Computer skills; Microsoft Office.

Nice To Haves

• Knowledge of security training processes, preferred.

Responsibilities

• Represent Pinkerton’s core values of integrity, vigilance, and excellence.
• Manage the GSOC procedures and workflows, review existing documentation, and recommend changes and improvements.
• Oversee the collection of intelligence information and manages investigations.
• Provide internal business operations with timely incident and event management support.
• Track threat activities that directly or indirectly impact the client's assets, people, and interests globally.
• Develop measurable key performance indicators (KPIs) and deliver status reports and business metrics.
• Provide supervision and oversight to the GSOC Operators and Intelligence Analysts, ensuring goals/objectives are met.
• Facilitate problem definition and analysis.
• Create detailed descriptions of user needs and translate them into functional requirements.
• Provide the client’s Global Protective Services team with requested information and data, as needed.
• Explore and adopt changing technology in preparedness for and to accommodate evolving organizational needs.
• Assist and cover for the GSOC Manager, as needed.
• Track and maintain compliance records.
• Develop, implement, and revise governance and compliance policies and procedures and their related activities within the GSOC team.
• All other duties, as assigned.

Benefits

• Benefit options include employer-paid life and AD&D, voluntary life and AD&D, medical, (HSA) Health Savings Account, (FSA) Flexible Savings Account, dental, vision, short-term disability, long-term disability, 401(K), paid time off (vacation, personal, sick, and holidays) and several employee assistance-related programs.
• This information provides a brief benefit overview.
• Upon the acceptance of an employment offer, the new employee will receive comprehensive plan details based on specific eligibility rules.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager