GSOC Operator

Northland Controls•Pittsford, NY

2d•$18 - $22•Onsite

About The Position

Northland Controls is seeking a Global Security Operations Center Operator in our Rochester Office. The Global Security Operations Center (GSOC) Operator plays a critical role in monitoring daily operations, various security systems, multiple communications outlets, and safety systems. As a valued member of the team, the GSOC Operator is dedicated to ensuring a swift and effective response to security incidents and emergencies for all sites. This role is encouraged to recommend and work towards continuous improvement and proactive measures to uphold the client's commitment to safety. This is a full-time position with a work schedule working overnight shift.

Requirements

High school diploma or GED with one to two years of experience within a GSOC or similar environment as a Dispatcher or Security Operator.
Able to ensure compliance, monitoring of assets, and making rapid notifications via mass communication tools.
Able to analyze and make decisions regarding data as it pertains to operational responsibilities.
Effective written and verbal communication skills.
Attentive to meticulous detail and accurate documentation.
Able to remain composed under pressure.
Serve as a positive team player.
Able to make appropriate decisions under pressure/stress.
Self-motivated and proactive attitude.
Able to adapt as the external environment and organization evolve.
Able to effectively interact with other departments and varying levels of management.
Able to prioritize workload based on urgency.
Efficient time management skills.
With or without reasonable accommodation, requires the physical and mental capacity to effectively perform all essential functions
Exposure to sensitive and confidential information.
Regular computer usage.
Occasional reaching and lifting of small objects and operating office equipment.
Ability to adjust focus between close and distance vision.
Frequent sitting, standing, and/or walking.
Must be able to work Sundays and have on-call availability for Fridays and Saturdays.
Travel, as required.

Responsibilities

Monitor security, CCTV, access control, alarms, communications, and safety systems within the designated region using provided monitoring systems
Respond to and manage alarms and incidents.
Respond to various calls for service, customer assistance, emergencies, and security situations.
Utilize exceptional customer service skills to handle critical situations with a calm and problem-solving approach while following all safety and security procedures.
Thoroughly document security incidents in the case management system.
Respond to emergencies with urgency and maintain open communication with management and key leaders.
Liaise with public safety agencies and their dispatch centers to coordinate emergency response.
Assist client employees with safety and security concerns via email and phone.
Investigate alarms with security patrol and facilities, and if necessary, alert fire and/or police services.
Assist with after-hours administration of access badges.
Conduct audits of panic/duress alarms, badge readers and doors.
Perform quality assurance functions to maintain adherence to continuous improvement principles as defined by GSOC Management.
Collaborate with the GSOC management and ensure compliance with Key Performance Indicators (KPIs) and/or Standard Operating Procedures (SOPs).
All other duties, as assigned.

Benefits

Northland provides a robust set of benefit plans including but not limited to medical, dental, vision, life insurance, 401(k)/profit-sharing, wellness programs and paid time off and tuition reimbursement program.

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