Growth - Retailers

Airgoods•New York, NY

19h•Onsite

About The Position

Retailer Growth at Airgoods is responsible for driving GMV growth with our most important retailers - from high-performing independents to multi-location grocery businesses. You will be the first hire on our Retailer Growth team, building a new function that we plan to grow aggressively over the next 6-12 months, and you’ll work extremely closely day-to-day with Elian (Co-Founder and COO). This role is essential to growing the demand side of our marketplace: you’ll do this by owning relationships with buyers, driving product adoption, and ensuring retailers have a world class user experience. You’ll both define and execute the playbook for driving retailer growth. Account management in the grocery industry is changing fast. We operate in the physical world, and the solutions of the future will combine real human relationships with self-improving AI agents. We’ll use agents to move faster and generate insights sooner, so that we can invest more into the work that thrives on human connection.

Requirements

Enjoy building authentic relationships and care about helping customers' businesses succeed
Curious about innovation in the physical world - blending AI tools with physical products, spaces, and operators
Want to build and define a new function, not just execute within an existing playbook
Get excited about specialty food and beverage - you're the kind of person who enjoys browsing the shelves of your local cheese shop
Strong work ethic – we move fast and work hard, pushing late nights or weekends when needed to hit ambitious goals. We care deeply about what we're building and support each other through the pace.
Bias for action - You move quickly, experiment thoughtfully, and make decisions with impact in mind.
Ownership mentality – you take full ownership of results and hold a high bar for quality in everything you do.
Team player - You play for the front of the jersey.

Nice To Haves

Experience in account management, customer success, sales, or a similar client-facing role
You've sold to grocery or other retail businesses
You've worked at a startup or marketplace

Responsibilities

Own a portfolio of top retailers, including multi-location accounts, with clear GMV and growth targets
Drive repeat ordering and increased spend through proactive outreach, recommendations, and strategic account planning
Build strong, authentic relationships with buyers via email, text, and calls - becoming a trusted partner in their purchasing decisions
Use AI to eliminate the operational work: order follow-ups, delivery communication, invoicing, and performance tracking
Surface insights from retailer conversations to inform product, engineering, growth initiatives, and company strategy