Growth Manager

Dialpad • San Ramon, CA

17h • Onsite

About The Position

About Dialpad Dialpad is the leading AI-powered customer communications platform, transforming how businesses communicate with their customers. More than 50,000 companies around the globe — including Netflix, RE/MAX, Uber, Randstad, and Tractor Supply — rely on Dialpad to build stronger customer connections using real-time, AI -driven insights. Visit dialpad.com to learn more. Being a Dialer At Dialpad, you’ll be part of a collaborative team working toward our shared mission of making our customers and their employees wildly successful. We believe that every conversation matters, and we're elevating each one with a platform that drives real-time insights and automation for our customers. We thrive on continuous evolution, where every employee leverages industry-leading AI to constantly refine our platform and our own skills. We seek individuals who not only meet our high standards but go beyond them. Our ambition is significant, and achieving it requires a team that operates at the highest level. We look for individuals who are not just ambitious but who also possess the traits that are fundamental to our success: Scrappy, Curious, Optimistic, Persistent, and Empathetic . Your role As a Growth Manager, you’ll own acquisition, activation, and retention for self-service customers across Dialpad’s suite of products. You’ll work cross-functionally with marketing, product, data, design, and finance to build, test, and scale growth initiatives that drive meaningful user engagement and measurable business impact. You’ll act as the connective tissue between our growth strategy and execution—using data and creativity to turn insights into action, accelerate customer onboarding, and optimize for retention and revenue growth. This position reports to our VP of Demand Generation and has the opportunity to be based in our San Ramon office.

Requirements

• 5+ years of experience in growth, or product-led growth roles.
• Strong understanding of user analytics, experimentation, and growth metrics.
• Expert knowledge of digital marketing performance principles and analytics tools.
• Proven ability to work cross-functionally with global and virtual teams.
• Exceptional analytical and problem-solving skills, with a data-driven mindset.
• Ability to build strong relationships with both technical and business stakeholders.
• Deep understanding of growth loops, virality, and user engagement drivers.
• Resourceful, strategic, and comfortable operating in a high-expectation, fast-moving environment.

Nice To Haves

• Coding experience would be bonus

Responsibilities

• Own growth performance across the entire self-service funnel, from acquisition through activation and retention.
• Forecast and report on growth performance, providing dashboards and insights that drive data-informed decisions.
• Build and execute growth strategies that drive user adoption, onboarding success, and long-term engagement, and also impact cross-sell and upsell.
• Identify, prioritize, and deliver high-impact growth initiatives based on revenue potential and speed to impact.
• Partner with product, data, and marketing teams to understand churn trends and develop strategies to reduce it.
• Lead end-to-end retention campaigns, collaborating with product, content, and marketing teams to optimize results.
• Continuously test, measure, and iterate on onboarding flows and customer touchpoints to accelerate time-to-value.
• Collaborate cross-functionally with marketing, PR, and content to maximize growth opportunities across all levers.
• Communicate effectively across teams and senior leadership, translating data and insights into clear, actionable recommendations.

Benefits

• We believe in investing in our people.
• Dialpad offers competitive benefits and perks, alongside a robust training program that helps you reach your full potential.
• We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection.
• Our exceptional culture, recognized repeatedly as a certified Great Place to Work , ensures every employee feels valued and empowered to contribute to our collective success.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees