Growth Manager, eCommerce

KlientBoost

138d • Hybrid

About The Position

The Growth Manager, eCommerce is a blended strategic advisor + hands‑on performance marketer who owns both the client relationship and the execution of paid media programs across DTC/eCommerce channels. Acting as a senior marketing lead or fractional CMO and primary point‑of‑contact for KlientBoost clients, the role is accountable for driving net‑revenue retention (NRR), same‑store growth (SSG), client goal achievement, high client NPS, and world‑class client experience for a focused book of 8‑12 brands. This role is pivotal in fostering strong client relationships, ensuring the achievement of mutually agreed-upon goals, and guiding clients through various stages of marketing maturity. You will serve as the central hub for client success, blending strategic marketing expertise with exceptional relationship management.

Requirements

• You have knowledge and experience across paid search and social platforms including but not limited to Google, Meta, Microsoft and LinkedIn. Reddit, Pinterest and Feed Management is a plus.
• You have a base knowledge and experience around additional services such as Search Engine Optimization (SEO), Conversion Rate Optimization (CRO), & Performance Creative.
• You have great soft skills - you’re fun, likable, and very detail-oriented. You are extremely comfortable leading conversations with clients and work very well with others across multiple services as a close team. One team, one dream.
• Did I mention detail oriented? This position requires excellent project management skills and a strong attention to detail. You’ll be working on multiple accounts and ultimately accountable for hitting their business goals and overall growth.
• You choose to play offense and have experience proactively growing client accounts through strategic conversations and upselling and cross-selling of relevant services.
• You can confidently troubleshoot marketing strategies and tactics
• You can lead and present strategy for clients in a clear and concise manner
• You can confidently analyze data and performance trends to make marketing decisions based on your analysis including proactively identifying new opportunities or service pivots that provide the biggest business impact for your clients.
• You have strong business acumen and understand how advertising campaign metrics (CPA, ROAS, CVR, etc.) impact business metrics.
• 3‑5 yrs hands‑on‑keyboard in DTC paid search & paid social; agency or high‑growth brand side.
• Proven management of ≥ $250k/mo total ad spend across ≥ 5 eCommerce brands.
• Fluency in the Shopify ecosystem, product‑feed management, GA4 analytics, and Pixel set up & management.
• Working knowledge of creative strategy, CRO frameworks, retention marketing

Nice To Haves

• experience with third party attribution and measurement tools like: Triplewhale Northbeam Haus Funnel.io, etc.
• Advanced Excel/Looker Studio modeling; comfort explaining incrementality, blended MER, and contribution margin to founders/finance.

Responsibilities

• Proactively identifying and implementing strategies to increase client MRR, revenue, and profit. This includes analyzing performance data, identifying opportunities for optimization, and executing effective marketing campaigns.
• Build, launch, and optimize campaigns across Google Ads, Meta, TikTok, Pinterest, Microsoft, Amazon, and emerging DTC platforms
• Regularly monitor and analyze paid media performance, providing comprehensive reports to clients, and using data-driven insights to optimize strategies and ensure continuous improvement.
• Audit marketing funnels and paid media mix to develop quarterly growth roadmaps aligned with CAC, ROAS, Profit, and LTV targets
• Translate product feeds, offers, and merchandising calendars into scalable ad account structures
• Stay current with ad platform trends and certifications to maintain cutting-edge expertise.
• Lead all client communications, including weekly/bi-weekly calls and async updates. Act as the primary point of contact for client stakeholders (owners, CMOs), managing issue lists, action items, and post-mortems
• Deliver insights-driven reports that connect channel metrics (CPA, MER, Contribution Margin) to overall business P&L impact
• Collaborating with clients to define clear, measurable, achievable, relevant, and time-bound goals, and ensuring their successful attainment through diligent project management and performance monitoring.
• Guide clients through the Marketing Maturity Mountain (M3) framework, helping them progress through different stages of growth and implement appropriate marketing strategies at each level.
• Initiate and drive contract renewals and extensions, ensuring long-term client partnerships and revenue stability.
• Design statistically rigorous experiments (creative, bid/budget splits, landing pages)
• Partner with BI teams on server-side tagging, cohort/LTV dashboards, and media mix modeling (MMM) initiatives
• Represent your clients internally to other teams
• Collaborate with CRO, Performance Creative, Email, Data Ops, and SEO teams to drive account improvements using Asana for task management, ensuring efficient workflow and clear communication.
• Identifying opportunities to expand client relationships by strategically upselling existing services and cross-selling new offerings, aligning these recommendations with client goals and accelerating their progress.
• Partner with the KlientBoost Marketing team to generate eCommerce focused content to share, primarily on LinkedIn developing a personal brand, known for eCommerce expertise
• Represent KlientBoost in industry-facing settings, including webinars, Slack communities, and conferences as an eCommerce growth expert

Benefits

• 🏥 100% Coverage of Benefits (Health, Vision, Dental, Life) on the Base Plan
• 👨‍👩‍👧‍👦 Options to add on FSA Medical Care, Accident and other Life insurances at an additional cost
• 💰 401K - up to 5% Discretionary Company Match
• 🏖 Unlimited PTO
• 🏡 Work-From-Home / Hybrid Options
• 🏋🏾‍♀️ Wellness Allowance ($100 reimbursed for a wellness benefit: gym membership, chiropractor, therapy, pickleball court rental etc.)
• 🌮 Lunch Covered on Fridays
• 📚 Conference/Education Allowance - Up to $1,000 a year

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed