Growth & Core Product Lead

Tandem•New York, NY

8d•Onsite

About The Position

As the Core Product Lead on our team, you will own the end-to-end experience for the most important users on Tandem’s platform — providers and patients. You will be responsible for onboarding, retention, satisfaction (NPS), and adoption across both self-serve and enterprise accounts. Your work will directly impact our ability to grow and retain our network, deliver outcomes, and scale with minimal friction. You will need to be highly user-obsessed, data-literate, and opinionated on product design. You will own core workflows, sit in on sales conversations, adapt the product for different types of orgs, and lead iteration across a complex, high-leverage product surface area. This is a demanding role, with a high level of autonomy and responsibility. You will be expected to “act like an owner” and commit yourself to Tandem’s success. If you are low-ego, hungry to learn, and excited about intense, impactful work that drives both company growth and accelerated career progression, we want to hear from you.

Requirements

3–8 years of experience in product, ideally owning UX-critical, workflow-heavy products for external users (consumer or SMB)
Unyielding commitment to understanding user needs and what really matters to inform your work
Strong product sense, design taste, and copy instincts — you can shape flows, interfaces, and language that convert and resonate
Strong technical background (a degree in computer science is ideal; at minimum the role requires the ability to do data analytics using SQL or Python)
Strong written and verbal communication that allows you to be an effective participant in both internal debates and external relationships
Track record of moving quickly, finding shortcuts, and going to unreasonable lengths to deliver on goals
High NPS with your former teammates

Responsibilities

Own the provider experience end-to-end — including onboarding, activation, retention, and referral growth
Lead product development for both self-serve users and enterprise providers, adapting the experience to different org sizes and needs
Use analytics to identify drop-off points, usage patterns, and feature adoption drivers — and turn those insights into product decisions
Lead research and design cycles with a high bar for UX and a strong point of view on usability
Partner with support, sales, and operations to evolve provider workflows and expand across new specialties
Sit in on enterprise sales and implementation conversations, shaping the product to meet real org needs
Explore, evaluate, and execute on new opportunities for the company, including strategic partnerships and new products and services
Work closely with the rest of our team and CEO to make business decisions as we balance speed of growth and long-term profitability