Growth Client Partner

Trianz•San Francisco, CA

About The Position

Growth Client Partner - Trianz Services About Trianz Trianz is at the forefront of accelerating digital transformations for enterprise clients. We are completely focused on the Digital Evolution philosophy, delivering our value proposition consistently through strong Digital Transformation-centric practices, a Client-Centric Approach, Predictability in Execution, and establishing a Unique Relationship Experience. Our culture of innovation encourages our people to create while emphasizing the importance of training and development. Position Overview Role: Growth Client Partner Location : Preferably West Coast / Any Location in USA Employment Type: Full-time We are seeking a senior Growth Client Partner with deep understanding of Digital Transformation and client challenges. This role requires a demonstrated track record of transitioning from traditional IT services to achieving Digital Transformation revenue goals, with the ability to evolve and grow clients as they continue investing in their digital journey. You will partner with clients to develop shared visions of their transformation journey, understand their Digital Transformation roadmaps, and identify opportunities in early stages. The goal is to bring various Trianz practices together to help clients develop clarity on specific initiatives, their lifecycle, outcomes, and how Trianz will shape them. In addition to services, Client Partners will be empowered to position Concierto and Extrica solutions to change the game for clients and gain market penetration.

Requirements

Experience & Track Record 12+ years of strategic client account management experience in the technology services industry Proven track record in new business development and account management within the insurance domain, working with established clients Demonstrated success in positioning intellectual properties and digital assets as part of new business solution proposals Seasoned leader with ability to manage and grow business and relationships within assigned accounts Strong track record of transitioning from traditional IT services to Digital Transformation revenue achievement
Relationship & Leadership Skills Proven ability to foster effective relationships with senior clients in both Technology and Business functions Experience managing and motivating cross-functional teams without direct authority Strong executive presence with ability to engage C-level executives Excellent communication and presentation skills for senior leadership audiences Cultural sensitivity for working with diverse, global client organizations
Digital Transformation Expertise Deep domain expertise in digital transformation strategy and technologies Understanding of Digital Evolution philosophy and phenomenon Knowledge of modern technology trends, cloud platforms, and enterprise architecture Experience with digital transformation lifecycle management and outcome measurement Familiarity with change management and organizational transformation processes
Business & Commercial Acumen MBA preferred Strong business analysis and strategic thinking capabilities Experience with contract negotiations and commercial discussions Understanding of professional services delivery models and methodologies Analytical skills with ability to interpret business metrics and drive profitability

Nice To Haves

Business & Commercial Acumen MBA preferred

Responsibilities

Strategic Client Relationship Management Build, foster, and manage client relationships at the Senior Director, Vice President, and CXO level Lead perspective-based discussions to position Trianz as a premium Digital Transformation brand rather than a traditional IT services provider Develop shared visions with clients for their digital transformation journey Understand client roadmaps and identify opportunities in early transformation stages Maintain smooth flow of contracts, invoices, and payments through supplier and procurement relationships
Account Growth & Development Develop deep understanding of clients' business objectives, challenges, organizational structure, and key stakeholders Define and execute Account Development Framework for building relationships and expanding Trianz brand presence Grow Trianz business by positioning high-impact digital transformation solutions within existing buying centers and new Lines of Business Position Trianz intellectual properties (Concierto and Extrica ) as game-changing solutions for client penetration Collaborate with other Trianz business groups to expand into new areas and drive growth in existing areas
Revenue & Business Management Own accountability for revenue growth across assigned client portfolio Drive demand generation strategy and execution through client-facing teams Lead teams in publishing and presenting proposals (proactive and RFP/RFI responses) Manage commercial aspects of portfolio to ensure client profitability Govern all sales, delivery, and operations for assigned client accounts Assess potential business risks and develop comprehensive mitigation plans
Delivery Excellence & Operations Promote and leverage account growth through personnel dedicated to delivery management Handle delivery management including escalations through scheduled practice reviews Coordinate engagement reviews between clients and Trianz delivery leaders across Practice, Tech Services, and Quality Assurance Monitor resourcing to service portfolio at all times and escalate resource concerns to Trianz Leadership Manage and motivate Trianz employees assigned to client accounts with clear objectives and career development focus
Solution-Oriented Problem Solving Approach challenges with solution-oriented mindset and problem-solving capabilities Measure discussion success based on ability to create business impact that leads to growth Work closely with Trianz Leadership, Practice Leads, Sales Directors, and client decision makers across business and IT units Position high-impact digital transformation solutions across cross-functional client areas

Benefits

Trianz also offers comprehensive benefits including medical, dental, vision, FSA, EAP, 401(k) with Company matching, unlimited PTO, flexible schedule, and professional development assistance.

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