Group Travel Specialist

Group Voyagers

11d•Remote

About The Position

The expectations for the role of Group Travel Specialist are: Assist with assigned groups and other Group Travel Specialists groups on the phone. Understanding and being able to speak to our group policies and procedures. Monitoring growth of their assigned groups and maintaining group space. Maintain day-to-day administrative tasks with their assigned groups. Responds to all internal and external partners in a timely manner. Collaborate with various departments such as Sales, Air, and Inventory. Being able to have difficult conversations with space limitations and tour cancelations. Monthly meetings with their sales team.

Requirements

Product planning and travel destination knowledge.
Knowledge of Sales processes.
Knowledge and ability to read and speak to policies/ procedures.
Three to five years in an administrative role.
Strong public speaking skills and the ability to build Travel industry knowledge.
Microsoft Office, especially Word and Excel.
Knowledge of CRM (Siebel) preferred.
Excellent organizational and time management skills.

Responsibilities

Oversee and support the day-to-day operations and/or activities of their assigned groups.
Maintaining their Siebel calendar and work requests.
Understand and work on weekly reports sent by management.
Monitor their assigned groups Materialization growth.
Provide oversight to groups on policies and procedures.
Assist with calls on other associates assigned groups.
Prevent and solve customer issues in a manner that ensures the highest degree of mutual satisfaction between the customer’s needs and those of the business.
Manage and track all internal and external escalations from assigned groups.
Closely collaborate with their assigned Inside Sales Representative and Business Development Manager.
Build solid business relationships with clients, internal partners (air, operations, and guest services) and world-wide offices.
Coordinate with Inventory department to prevent issues on group bookings and insure inventory availability or restriction.
Adapt to new systems and policy changes.
Engages in weekly huddles with team, as well as assigned teams territory meeting.