Small Group Journeys Travel Consultant
About The Position
Position Summary: The Small Group Journey Travel Consultant is responsible for selling all Abercrombie & Kent group programs. Responsibilities and Accountabilities: Meet or exceed established sales goals Assist guests and Travel Advisors with all group programs, pre/post accommodations, upgrades, and limited custom extensions in combination with the group program Ensure all Travel Studio booking details are complete and accurate in accordance with department guidelines Maximize conversions by following up on Option bookings in established timeframe Demonstrate competency of product knowledge Meet or exceed established A&K Sales & Service standards Collaborate with Sales Assistants to ensure booking details are finalized in a timely manner Collaborate with the Documentation team to ensure seamless transition and continuity related to sales and documentation Collaborate with all other internal departments to facilitate the booking process and sales Maintain up-to-date knowledge of current product offerings by attending regularly scheduled department meetings and training/product briefing sessions Assist Guest Relations on post-tour issues to ensure guest satisfaction is maintained Make recommendations for process, procedure, and technology improvements Sales projects as determined by management
Requirements
- Excellent verbal and written communication skills with an emphasis on telephone sales
- Detail-oriented with excellent organizational skills and ability to multitask
- Strong geographic, destination, cultural, and world affairs knowledge
- Intermediate computer skills required (Microsoft Office) and ability to quickly master new technologies
- Good judgment and problem-solving skills
- Ability to work in a team environment
- Excellent inter-personal skills
- Must be able to read/write/speak in English
- High School diploma required
- International travel may be required (and maintain a current passport)
Nice To Haves
- Foreign language skills preferred
- Associate or bachelor’s degree preferred or equivalent job experience
- Two years of travel industry experience preferred
- Sales experience preferred
- Knowledge of world geography preferred
Responsibilities
- Meet or exceed established sales goals
- Assist guests and Travel Advisors with all group programs, pre/post accommodations, upgrades, and limited custom extensions in combination with the group program
- Ensure all Travel Studio booking details are complete and accurate in accordance with department guidelines
- Maximize conversions by following up on Option bookings in established timeframe
- Demonstrate competency of product knowledge
- Meet or exceed established A&K Sales & Service standards
- Collaborate with Sales Assistants to ensure booking details are finalized in a timely manner
- Collaborate with the Documentation team to ensure seamless transition and continuity related to sales and documentation
- Collaborate with all other internal departments to facilitate the booking process and sales
- Maintain up-to-date knowledge of current product offerings by attending regularly scheduled department meetings and training/product briefing sessions
- Assist Guest Relations on post-tour issues to ensure guest satisfaction is maintained
- Make recommendations for process, procedure, and technology improvements
- Sales projects as determined by management
Benefits
- A&K offers a large portfolio of competitive benefits to all eligible, full-time employees.
- Some benefits are provided at no cost to the employee, such as group life insurance, short-term and long-term disability, and travel discounts.
- Other elective benefits include medical, dental, and vision insurance, supplemental life insurance, pre-tax healthcare and dependent FSAs, and a 401(k) plan with a generous company match.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
