Group Travel Operations Lead Specialist

AAA•Pittsburgh, PA

About The Position

Group Travel Operations Lead Specialist Job Summary The position provides assistance to the manager and supervisor of the department on the day-to-day operations of the group travel department.

Requirements

High School GED Required
1-3 years Travel sales and service Required
Computer proficiency and working knowledge of Outlook, Word and Excel software.
Proved ability to communicate effectively and to coordinate people and activities.
Familiar with client management and travel booking platforms preferred

Nice To Haves

Familiar with client management and travel booking platforms preferred

Responsibilities

Processing contractual agreements, client/vendor accounting, processing legal names, rooming list and flight requests, reporting group details to necessary vendors.
Client and vendor communication and customer service – Support group travel staff and travel advisors.
Client and vendor processing of payments and tracking revenue at time of group closing.
Review Group Sales Agent contracts and files for turnover to Group Coordinators.
Using discretion, review and approve all contractual pricing and profit margin.
Act as liaison to coordinate website updates for all group departures.
Oversee preparation of client and tour manager documents for all departures.
Oversee the operations of each group departure with appropriate coordinators.
Advocate employee development through ongoing monitoring and training to ensure all staff is current on any changes to organizational policies and procedures.

Benefits

Health coverage for medical, dental, vision
401(K) saving plans with company match
Tuition assistance
Floating holidays and PTO for community volunteer programs
Paid parental leave
Wellness programs
Employee discounts (membership, insurance, travel, entertainment, services and more!)

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