Group Travel Operations Lead Specialist

AAA • Pittsburgh, PA

3d

About The Position

The position provides assistance to the manager and supervisor of the department on the day-to-day operations of the group travel department.

Requirements

• High School GED Required
• 1-3 years Travel sales and service Required
• Computer proficiency and working knowledge of Outlook, Word and Excel software.
• Proved ability to communicate effectively and to coordinate people and activities.
• Familiar with client management and travel booking platforms preferred

Nice To Haves

• Familiar with client management and travel booking platforms preferred

Responsibilities

• Processing contractual agreements, client/vendor accounting, processing legal names, rooming list and flight requests, reporting group details to necessary vendors.
• Client and vendor communication and customer service – Support group travel staff and travel advisors.
• Client and vendor processing of payments and tracking revenue at time of group closing.
• Review Group Sales Agent contracts and files for turnover to Group Coordinators.
• Using discretion, review and approve all contractual pricing and profit margin.
• Act as liaison to coordinate website updates for all group departures.
• Oversee preparation of client and tour manager documents for all departures.
• Oversee the operations of each group departure with appropriate coordinators.
• Advocate employee development through ongoing monitoring and training to ensure all staff is current on any changes to organizational policies and procedures.

Benefits

• Health coverage for medical, dental, vision
• 401(K) saving plans with company match
• Tuition assistance
• Floating holidays and PTO for community volunteer programs
• Paid parental leave
• Wellness programs
• Employee discounts (membership, insurance, travel, entertainment, services and more!)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED