Group & Special Account Rooms Coordinator

Kimpton Hotels & Restaurants•Charlottesville, VA

19h

About The Position

We believe heartfelt, human connections make people's lives better. Especially the people who work here. Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today. Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you. HOW WE'RE DIFFERENT Our San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day. It all flows from you. The lively, rebellious, genuine you - with your diverse background, talents, experiences, and plucky personality - is fully welcome, and celebrated here. Because we know that when people can be themselves at work, they shine. That's what we seek out and celebrate. It's people of all kinds who share a knack for creativity and self-leadership. People who don't need to be told what to do to get things done. People who have an innate passion for making others' lives better. It adds up to a work environment that's a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guests feel it; you'll feel it too. You are a driven, ambitious individual with a real passion for hospitality sales and customer service. Utilize your extraordinary organization, computer, and property systems management skills to best assist our Sales Manager and support all aspects of group rooms booking and coordination!

Requirements

1 to 2 years of experience in hospitality service preferred; front desk experience is a plus.
Deep understanding of customer and market dynamics and requirements.
Knowledge of Opera, Passkey, Delphi, Microsoft Office suite is preferred.
Able to address difficult situations with tact and attention to detail.
Self-leader that works well with a team and on your own.
Well organized, with excellent follow-up skills.
Excellent communication skills both internally and externally.
Flexible schedule, able to work shifts according to business need.

Responsibilities

Correspond with clients, enter pertinent information into the Delphi sales system.
Enter rooming lists.
Turn groups definite and detail appropriately.
Reconcile room blocks.
Process commissions for accounting department.
Assist the Sales Manager with researching potential clients, and sending out information to qualified leads.
Comfortable greeting and welcoming groups to the hotel.
Provide support for the Business Travel Team and Special Accounts.
Perform various administrative duties such as: typing, answering telephones, sending correspondence, etc. as required.
We all wear multiple hats here at Kimpton. You may need to take on responsibilities outside of this job description at times, as we all do.