Group Rooms Coordinator

O'Reilly Hospitality Management LLC•Fort Worth, TX

About The Position

We are proudly managed by O’Reilly Hospitality Management, LLC ("OHM") At OHM, we are: A forward-thinking (and growing) company offering opportunities to engage your passions through sustainability efforts, health & wellness, community involvement, & philanthropic outreach efforts. Committed to empowering Team Members throughout all levels of leadership. Every Team Member has the opportunity to contribute in a unique way, making a real impact. Seeking supportive, collaborative, detailed-oriented people to join our team! At OHM, we offer: 401(k) & Roth 401(k) with company match – full-time and part-time Team Members are eligible! Health, Dental, Vision & Life Insurance Paid Time Off, including Paid Parental Leave Growth Potential and Career Advancement Hotel/Restaurant Travel Perks & Discounts! Never wait for a paycheck again! OHM Team Members can sign up for earned wage access through DailyPay on day one! Now Hiring: Group Rooms Coordinator Location: Marriott Hotel & Golf Club at Champions Circle, Fort Worth

Requirements

Strong leadership, management, organizational, and communication skills.
Ability to spot and resolve problems efficiently.
Excellent verbal and written communication skills.
Ability to deliver results.
Ability to work well with, as well as motivate, a variety of personality types while maintaining tact and diplomacy.
Ability to multitask and prioritize.
Experience with relevant brand-specific PMS.
Proficiency in Microsoft Word, Excel, and related computer skills.
High school diploma or GED preferred.
Standing for long periods of time.
Light Work: exerting up to 40 pounds of force occasionally (up to 1/3 of the time), and/or up to 20 pounds of force frequently (1/3 to 2/3 of the time), and/or a negligible amount of force constantly (2/3 or more of the time) to move objects.
May be required to lift in excess of 40 pounds on occasion.

Nice To Haves

Hospitality customer service experience preferred, but not required.

Responsibilities

Builds group blocks at the request of the Sales Teams.
Inputs and manages all changes to group rooming lists received from Sales.
Serves as the liaison between the Front Desk and the Sales Team as it relates to group rooms.
Communicates with Sales and Front Office teams regarding approaching cut-off dates.
Handles in-house reservations for guests planning on coming to the hotel.
Manages guest requests for reservation preferences.
Relays room calls from guests to appropriate departments.
Answers inquiries pertaining to hotel services, registration of guests, shopping, dining, entertainment, and travel directions.
Keeps records of room availability and guests’ accounts.
Communicates important information about reservations to the Front Office team.
May make restaurant, transportation, or entertainment reservations for guests.
May deposit guests’ valuables in the hotel safe or safe-deposit box.
Understands and enforces hotel company credit policies.
Provides assistance at the Front Desk during lunch breaks or high guest volume periods.
Communicates effectively with other hotel departments.
Reports to work for scheduled shift on time and in uniform in accordance with company policy.
Knows and complies with all company policies and procedures pertaining to this position and its duties.
Takes the initiative to greet guests in a friendly and warm manner.
Embraces O’Reach, Green Team, Guest Service, Team Member Satisfaction, Health & Wellness, and Safety culture.
Performs other duties and responsibilities as required or requested.

Benefits

401(k) & Roth 401(k) with company match – full-time and part-time Team Members are eligible!
Health, Dental, Vision & Life Insurance
Paid Time Off, including Paid Parental Leave
Growth Potential and Career Advancement
Hotel/Restaurant Travel Perks & Discounts!

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