Group Sales Representative

Nantahala Outdoor Center•Bryson City, NC

7d•Hybrid

About The Position

NOC is looking for an individual who is passionate about selling outdoor adventure experiences to groups and guests! In this position, you will be responsible for booking, managing, and growing NOC’s group accounts and reservations year-round. You will work directly with group leaders (churches, camps, Boy Scouts/Girl Scouts, universities, schools, friends, families, corporate groups, and more) to help them identify which NOC activities and amenities best fit their needs. From first contact through trip follow-up, you’ll own the full sales cycle and deliver a high-touch experience that drives both outstanding group experiences and strong repeat visitation. Position Details This is a full-time, year-round position reporting to the Group Sales Manager. Compensation includes an hourly base plus commission on both new and existing group accounts. Typical schedule is Monday–Friday, 40 hours per week, with some evening and weekend work required based on group needs and event schedules.

Requirements

Familiarity with outdoor recreation, travel, tourism, hospitality, and/or experience-based products
Proven ability to build and maintain relationships with customers, leaders, and stakeholders
Strong interpersonal skills with a consultative, service-oriented approach
Excellent written and verbal communication skills (phone, email, and in-person)
Strong time management and organizational skills, with the ability to manage multiple accounts and deadlines simultaneously
Comfort with proactive outreach, including prospecting and cold calling
Proficiency in Windows and Microsoft Office (Outlook, Excel, Word)
Ability to learn and use reservation platforms, sales tools, and other technology systems
Valid driver’s license and clean driving record

Nice To Haves

Experience using a CRM and maintaining accurate sales/activity records
Demonstrated sales success (meeting/exceeding goals; growing revenue, retention, and/or account size), tangible record of closing sales.
Experience selling group experiences, travel, events, hospitality, or recreation products
Ability to identify and develop new group segments, partnerships, or channels
B.S./B.A. in Hospitality, Business, Marketing, or related field

Responsibilities

Generate sales for all NOC properties, assets, attractions, and activities—meeting or exceeding assigned sales budgets—by booking, managing, and growing NOC’s Group and Custom accounts and reservations year-round
Maintain and expand existing group business through excellent follow-up, proactive account management, and trip-to-trip relationship building that increases return visitation
Develop new group and custom business through consistent prospecting, outreach, and cold calling, including exploring new group segments and partnership opportunities
Gain a thorough knowledge of NOC customer channels, relationships, and full product lineup (adventure, lodging, food & beverage, retail, and trip planning where applicable)
Assure prompt response to all sales inquiries and deliver a consultative, solutions-oriented sales experience
Ask questions, identify needs, and offer recommendations that maximize guest satisfaction and best utilize NOC lodging and recreational resources
Collect deposits and balance payments in a timely manner per NOC group payment policy
Collaborate with all NOC departments to ensure groups are supported appropriately from booking through arrival and post-trip follow-up
Embrace all technology platforms necessary to book group reservations, manage accounts, and track sales performance
Support NOC’s Guest Relations Office as needed
Other duties as assigned