Group Sales Manager

Four Seasons Hotels and Resorts•New Orleans, LA

1d•Hybrid

About The Position

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: Riverfront luxury in one of America's most celebrated cities. Unlocking the authentic New Orleans, Four Seasons invites you to our landmark tower – a heritage icon with a central downtown location on the banks of the Mississippi River. Dine on innovative Louisiana cuisine, relax by our resort-style pool, and plan your own private event at our 34th-floor observation deck boasting NOLA’s best views. About the Role Four Seasons Hotel and Residences New Orleans is seeking candidates to join its dynamic Commercial team as Group Sales Manager. Our Group Sales Manager promotes and sells to group market in our region, generates hotel/resort awareness through direct phone sales, direct sales calls, tradeshows and networking groups, and works closely with our commercial team to solicit, sell and confirm group business required to meet budgeted sales goals. Candidates should possess the ability to solicit group travel and have a high degree of independence judgement and discretion on decision making.

Requirements

Strong communications (telephone and in person)
Strong writing and oral presentation skills
Requires knowledge of and ability to operate computer equipment
3 to 5 years in a similar role
Basic knowledge of hotel operations
Must already be legally permitted to work in the United States.

Nice To Haves

Luxury brand preferred

Responsibilities

Promote and sell to group market in defined geographic region.
Generate hotel awareness through direct phone sales; direct sales calls, trade-shows and networking groups.
Work closely with sales and marketing team to solicit, sell and confirm group business required to meet budgeted sales goals.
Develop accounts (new and existing) by mapping specific business and buying tendencies.
Include group profile for each meeting; maintain organized and professional plan for correspondence and follow up.
Perform daily telephone solicitations to new and existing accounts/customers in defined geographic region.
Promote awareness to corporate, incentive and association markets via travel to respective regions in the country providing presentations and personal sales calls as needed.
Maintain communication/relationship with WSO network for specific assigned region, as well as other FS hotels toward achieving pre-determined revenue goal.
Create and execute direct sales plan specific to market assignment.
Promote local awareness through maintaining relationships with CVB’s and tourism authorities.
Conduct tours of property to meeting planners and other potential customers while informing of all hotel services available; entertain customers on and off property, during site inspections, pre-planning trips, and program operation when appropriate.
Work closely with conference services and catering through execution of definite program; keep Director of Conference Services and Planning Committee promptly and fully informed of all problems or unusual matter so prompt corrective action can be taken where appropriate.
Coordinate all sales related activity through the direction of Director of Sales and/or Director of Marketing; negotiate contract specifics to achieve maximum profitability while satisfying customer needs.
Excellent knowledge of Golden account management system to achieve FS minimum Golden standards, while utilizing Delphi as an account/organizational tool; have a working knowledge of local and regional competition.
Assist with all guest inquiries within the sales and marketing department, including assisting with high telephone volume and walk-in site inspections.
Participate in hotel specific, local, and Four Seasons sponsored sales blitz, and telephone blitz activity.
Assist operations team in “crunch” situations.
Maintain relationships with peers at local hotels.