Group Sales and Logistics Coordinator

Museum Core • Indianapolis, IN

10h

About The Position

The Call Center Group Sales & Logistics Coordinator for The Children’s Museum of Indianapolis delivers exceptional customer service through the Call Center while driving bulk admission sales and non-school group visitation and revenue. The coordinator manages group sales outreach, bookings, and logistics for corporate, travel, and faith-based groups, among others, while providing high-quality support through inbound phone and email. The incumbent ensures a seamless group experience from inquiry through visit completion, fostering strong internal and external relationships to maximize satisfaction and encourage repeat visitation. The Children’s Museum is building and sustaining an inclusive culture that encourages, supports, and celebrates differences. We believe that collaboration and open dialogue among people with diverse backgrounds, experiences, and perspectives best support our vision and mission.

Requirements

• Three (3) years of proven experience in high volume inbound call centers, customer service, retail and/or sales using a CRM.
• Three (3) years experience in sales support, or group sales, preferably in a museum, attraction, hospitality, or event-driven environment.
• Demonstrated success working assigned lead lists and converting leads into closed sales
• Strong client relationship management and follow-up skills.
• Comfortable working in a quota-based or performance-driven environment
• Proven computer experience in a Windows environment. Must possess strong computer data entry skills, data manipulation and reporting skills and quick understanding of new software functions and procedures.
• One (1) year of proven experience with handling a large volume of cash and other payment tenders and possess the skills for accurately accounting for that money. Must acknowledge the importance of security of cash and other monies and the systems in place to monitor that security.
• Must have a clear, pleasant, and enthusiastic, phone voice and personality and enjoy interacting by phone with customers and other museum constituents.
• Must exhibit professionalism, positivity, and patience when working with staff and customers with communication styles different from own.
• Must possess collaborative abilities and be able to effectively interact with a team in a shared office space during swings of high call volume and/or low volume periods, being sensitive to diversity of personalities and work styles within the team.
• Strong written and verbal communication skills including correct grammar, spelling and sentence structure and the ability to convey information in an efficient and concise manner.
• Must be able to work a flexible schedule including weekends, holidays, and some evenings.
• Must be self-motivated, trustworthy and able to work effectively with limited supervision.
• Must be flexible and able to overcome frequent interruptions without allowing disruption in service to customers.
• Ability to view software screens to sell tickets and to verify accuracy of printed tickets, receipts and confirmation letters.
• Ability to communicate clearly with staff, volunteers, interns, customers and other constituents face-to-face, in writing, and by phone.
• Ability to hear staff and customers in an environment with constant background noise and respond quickly to their information, questions or concerns.
• Ability to hear tones to respond to customer call prompts.
• Dexterity to handle a large volume of tickets, currency, data processing forms, confirmation letters, and credit transactions; Requires the ability to perform data entry for extended periods of time.
• Requires the ability to navigate the building and campus; sit or stand for extended periods of time and tolerate dust in the indoor environment.
• Must be able to lift up to 25lbs.

Nice To Haves

• Negotiation and upselling skills are a plus.

Responsibilities

• Collaborates with the Group Sales Strategist to review and prioritize incoming group leads, conducting proactive outreach and follow-up to convert qualified leads into booked visits. Provides feedback on sales strategies, constituent expectations, and marketing reach based on group interactions.
• Serves as the primary point of contact for non-school group organizers, coordinating and scheduling visit details, and overseeing pre-visit and on-site execution in partnership with internal teams. Coordinates with colleagues across the organization to promote a high-quality visitor experience that encourages repeat visitation.
• Manages bulk and consignment admission ticket sales programs, including hotel packages, third-party partners, and corporate consignment orders, conducting proactive outreach and follow-up to convert qualified leads into sales. Ensures accurate fulfillment, proper inventory, adherence to pricing and policy, and strong partner relationships.
• Provides exceptional service in daily, extensive inbound phone, and electronic message interactions with a variety of museum customers and constituents. Has a customer-focused mindset and conveys a genuine desire to listen and help in every interaction. Provides support and assistance to customers by phone, email and face-to-face, using resources and problem solving skills to amicably resolve customer issues and concerns.
• Accurately sells museum products using CRM and admissions software, including memberships, admission, school fieldtrips, group visits, events, and other experiences, promoting add-ons and enhancements to support revenue goals.
• Manages customer and transaction data in CRM and admissions systems, ensuring accuracy, privacy compliance, timely entry, and basic system troubleshooting. Maintains data entry standards and ensures that complete customer data is entered in the appropriate timeframe. Maintains “power user” expertise of software and is able to solve basic software and hardware issues. Upholds data privacy standards.
• Maintains broad knowledge and awareness of museum exhibits, programs, events, policies, staff, volunteers, and community initiatives to provide informed guidance to constituents. Balances and reconciles assigned monies and documents customer feedback, concerns, and escalations to support service recovery and continuous improvement. Remains cross-trained in all ticketing points of sale to support the team as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed