Group Rooms/Billing Coordinator

Omni Hotels & Resorts • Fort Worth, TX

1d • Onsite

About The Position

The Group Rooms/Billing Coordinator is a key liaison between the Reservations and Finance departments, responsible for managing group room blocks and ensuring accurate billing and payment processing for group accounts. This role requires exceptional organizational skills, attention to detail, and the ability to deliver outstanding service to group clients while maintaining financial accuracy.

Requirements

• Previous experience in hospitality, reservations, or accounting preferred.
• Strong attention to detail and organizational skills.
• Proficiency in hotel PMS and accounting software (e.g., Opera, Oracle).
• Excellent communication and customer service skills.
• Ability to work independently and manage multiple priorities in a fast-paced environment.

Responsibilities

• Manage and maintain group room blocks in the property management system (PMS).
• Communicate with group contacts regarding rooming lists, deadlines, and special requests.
• Monitor pickup reports and ensure accurate room assignments.
• Coordinate with Sales, Front Desk, and Housekeeping to ensure seamless group experiences.
• Prepare and distribute group resumes and arrival reports.
• Generate and review group invoices for accuracy and compliance with contracts.
• Post payments and reconcile group accounts in the accounting system.
• Follow up on outstanding balances and maintain proper documentation.
• Respond promptly to billing inquiries and resolve discrepancies.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees