Group Reservation Coordinator

SALAMANDER CHARLESTON EMPLOYER LLC•Charleston, SC

21d

About The Position

This position will work closely with the following internal stakeholders including, but not limited to the Director of Revenue Management, Sales Managers, Conference Service Managers, Conference Services Coordinators, the Accounting Manager, the Reservations Department and the Front Office Operations Team to ensure both corporate and leisure group reservations are organized, entered and maintained up until the guest checks out. In addition, this position will work closely with the group/event planner to handle and answer all reservation related inquiries by providing excellent customer service at the highest level of accuracy in a timely manner.

Requirements

Must be able to speak, read, write and understand the primary language(s) used in the workplace.
Must exhibit professional communication skills, both written and verbal.
Ability to communicate effectively with internal and external customers exercising patience, tact and diplomacy.
Basic working knowledge of the Delphi System.

Nice To Haves

One year customer service experience preferred

Responsibilities

All Reservation Coordinator job responsibilities
Keep updated E-files on all upcoming groups upon receipt of turning definite.
Ensure accuracy between Delphi and SMS systems (Room counts, Rates, cutoff date).
Build rates and rate profiles in SMS with Group specific information.
Input group rooming list and facilitate all rooming list changes upon communication from the event planner, Conference Service Manager, and guest.
Conduct preliminary conference call with event planner to review relationship and manage expectations.
Provide reservation rooming list and pick up reports to key stakeholders on a scheduled basis.
Attend weekly Resume meeting to review upcoming group arrivals and then ensure all reservation related components are properly detailed out.
Build rooming list and pick-up report template for each Group.
System management. Purge all expired and past rate profiles, rooming list and pick-up report in SMS.
Attend all preconference meetings requested by clients and Conference Services Manager.
Maintain and organize Group Reservation email inbox.
Communicate Group updates and status to the in-house Reservations Department and the Reservation Manager.
Respond to all communication filtered through the Group Reservation inbox.