Reservation and Business Travel Coordinator

Corporate Office•Boston, MA

11d•$31 - $31•Onsite

About The Position

Responsible for understanding the basic tenets of Rooms Merchandising and integrating that knowledge with Selective Selling Techniques to sell the right rooms to the right customers at the right rate. Assist guests with the Reservation process. Maximize potential revenue by following specified selling guidelines. Assist the Revenue Manager in daily duties including answering phones, filing, and computer work. Assist the Business Travel Sales Manager with reservation and administrative responsibilities. Rate per hour starts at $30.83 and increases to $31.33 after 90 days.

Requirements

Previous hotel experience in a Reservations, Front Office, Sales and Marketing or Accounting environment is preferred.
Highly developed customer service skills; possessing a friendly approachable demeanor and strong problem-solving abilities, with a keen eye for detail.
Proven ability to engage guests at all levels.
Must be passionate about providing warm, engaging and personalized service.
Candidate must be able to work in a fast-paced environment and be able to handle multiple priorities.
Must possess the ability to handle stressful and busy hotel operations.
Ability to maintain a positive and professional demeanor and composure at all times.
Clear, concise written and verbal communication skills.
Candidate must be comfortable speaking to guests.
Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management, and co-workers.
High school diploma or equivalent
Must be able to analyze situations and make decisions that meet and exceed the expectations of the hotel.
Ability to learn and master multiple software systems required.
Must be organized with the ability to handle multiple tasks.
Must be able to analyze situations and make decisions that meet and exceed the expectations of the hotel.
Ability to learn and master multiple software systems required.
Strong working knowledge of Microsoft Excel.
Must have the ability to report to work on time and when scheduled.
Must have the ability to stand and/or walk for extended periods of time.
Must meet standards of appearance and maintain a high level of personal hygiene at all time.
Computer literacy to include: Payroll systems, Microsoft Office

Responsibilities

Accurate and timely reservations data entry.
Maximize potential room revenue by following specified selling guidelines.
File 3 rd party reservations and back-up any corporate account & sales reservation inquiries
Post advance deposits on all prepaid reservations.
Process 800 number reservations with use of Daily Reservations Report
Process and research travel agency commissions
Monitor duplicate booking reservations and remove from system
Monitor FIT mailbox & 3 rd party channels via extranet
Create and maintain transient room block to ensure all reservations have correct billing, and all necessary information
Take reservation calls from customers and OmniRez agents requesting on property assistance or any other calls pertaining to guestroom reservations
Detail package reservations with appropriate notes and maintain Dynamic packages and MyUpgrades
Respond to guest calls in a timely manner.
Work cooperatively with front office, accounting, loyalty and other hotel departments to ensure accurate reservation details.
Main Contact for day-to-day reservation related needs of our Business Travel accounts including reservations requests, VIP’s, amenities, and general traveler needs.
Review daily reservation reports and proactivelytake action to ensure a positive pre-arrival experience
Business Travel account administrative support including managing the account list, preparing rate agreements, and auditing negotiated rates.
Proactively monitor and report inventory concerns.
Stay current with hotel amenities, services and events.
Ensure an efficient and professional working environment with open communication.
Perrom any other duties as required by management