Group Product Manager

H&R Block

3h

About The Position

This role leads a team of product managers for our online Do It Yourself (DIY) tax product, ensuring seamless technology and business transitions while maintaining day-to-day operations. The ideal candidate demonstrates strong business leadership, technology and financial acumen, and the ability to influence at all levels. They will lead their team into translating strategy into execution, ensuring product outcomes align with business and customer needs. Additionally, they will oversee product teams and promote best practices in product development and discovery. This position requires a blend of leadership, strategic thinking, and hands-on product management expertise.

Requirements

• Bachelor’s degree in Business, Management Information Systems, Computer Science or related area, or the equivalent through a combination of education and work experience
• 8 years of experience in product management to include leading very large mission critical products that involve significant business and technology change
• Expertise with technology delivery/software development methodologies (notably Agile, Lean, DevOps)
• Experience leading large teams in a matrix management environment with demonstrated record of establishing priorities and meeting deadlines
• Experience developing and managing product budgets
• Strong knowledge of business case development including cost/benefit analysis, NPV, and current and future state assessment
• Superior oral, written and interpersonal communication skills
• Strong presentation and facilitation skills necessary to communicate and influence a wide range of audiences
• Superior ability to oversee tasks and delegate responsibilities to direct reports, squad members or adjacent teams
• Demonstrated ability to manage people effectively, provide straightforward feedback, and focus on team development
• Ability to think strategically, develop long-term plans, and execute to achieve product outcomes

Nice To Haves

• Master of Business Administration
• Prior experience leading product management teams and creating high performing teams
• Tax or financial industry background
• Formal product management certifications or training, or equivalent

Responsibilities

• Develop high-performing teams that utilize continuous product discovery best practices, including frequent user research, to ensure products meet user needs and business goals
• Clearly articulate a compelling vision for the product and demonstrate a deep understanding of customer problems
• Advocate and implement customer-centric discovery practices, leading by example in problem-solving and learning
• Drive critical thinking in product backlogs by evaluating desirability, viability, and feasibility, making trade-offs, and helping teams define MVPs and subsequent iterations
• Develop high-performing teams that deliver using modern SDLC best practices and methodologies, ensuring a comprehensive roadmap and backlog across teams
• Manage the delivery of all customer experience, design, go-to-market, and technology components, partnering with business leaders to secure necessary resources and manage the product/project budget to meet or exceed financial and timing goals
• Inspire, guide, and motivate others to achieve common goals, successfully influencing stakeholders and navigating complex challenges and dependencies
• Lead activities to share progress, direction, and feature demonstrations with leadership, using strong influence leadership skills to coordinate technology and design work for on time delivery
• Align product strategy with technical capabilities and constraints
• Regularly conduct team retrospectives and drive resulting actions to continuously improve processes and outcomes
• Collaborate effectively across engineering, design, and business functions to obtain and commit necessary associate resources at the appropriate time, level, and expertise to support the products
• Craft logical business cases, understand financial impacts, and define and execute business and customer benefit OKRs
• Use data to prioritize opportunities, demonstrate product value, and impact KPIs
• Lead the team in deriving insights and driving the learning agenda through analysis and testing
• Engage in personal development to enhance competencies in people leadership, strategy, and high-performance execution, while developing and leading high-performing teams

Benefits

• Qualifying associates can enroll themselves and/or their eligible dependents in medical and prescription drug coverage; can participate in the H&R Block Retirement Savings Plan (401(k) Plan), the Employee Assistance Program, (virtual) fitness center programs, and the associate discount program; are automatically enrolled in Business Travel Accident Insurance; and receive Associate Tax Prep benefit.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees