Group Product Manager, Internal Tools and Operations

Justworks•New York, NY

13h•$210,000 - $262,500•Hybrid

About The Position

The Justworks Product team advances our mission by building products that extend levels of personal care and deep expertise that our customers have never experienced before. They craft innovative solutions that guide users through the most complicated challenges of running (and working for) a small business, with ease. They deeply understand complex regulatory spaces like FinTech, Healthcare, and HRTech, and have a keen intuition for how to connect threads across our customers’ needs and our business’ risk management and commercialization strategy. Our Product Managers lead highly collaborative creative endeavors, bringing together stakeholders across engineering, design, data services, operations, and customer-facing teams to deliver tangible value. By joining us, you’ll be part of an experienced team of Product Managers who have a proven track record of building large-scale software products that impact small businesses worldwide. We’re looking for teammates who will help shape Justworks’ future and make a profound impact on our business. As a Product Manager, you’ll be working across complex spaces (Fintech, Healthcare, HR Tech - all with serious policy/regulatory environments). That will require you to have a keen intuition for customer needs, risk management, and commercialization. Care is at the center of everything we do, and you’ll need to love talking with customers and engaging with our Customer Success, Sales and Marketing teams to make sure that care is coming through in every part of our customers’ experience. You’ll be joining a diverse community of craftspeople who are passionate about learning, uphold exceptionally high standards of quality, and foster an environment of strategic thinking where product people can reach new heights. The mission of the Internal Tools and Operations (ITO) team is to streamline internal operations, particularly in the realms of sales, customer service, and related operations workflows. By developing scalable and user-friendly internal tools, we empower Justworks employees to deliver exceptional service to customers throughout their Justworks journey. The Group Product Manager role for ITO will be responsible for proprietary and third party platforms that power our Sales organization, ensuring a cohesive seller experience. As a Group Product Manager at Justworks, you’ll lead and advocate for one or more teams that have full ownership of significant parts of our product suite. You’ll leverage your relationships and expertise to empower your cross-functional team(s) to succeed, overseeing high-impact initiatives that advance Justworks’ business objectives. While hands-on product management will be part of your day-to-day responsibilities, you’ll spend a significant amount of time teaching and coaching your direct reports and cross-functional teams. You’ll guide them in devising strategies, honing their craft, and executing with both excellence and speed. Often, you’ll contribute beyond your team’s scope by actively developing and improving systems and processes that benefit our larger technology organization.

Requirements

Minimum of 3 years of product development leadership and 7 years as a product manager in a modern technology business.
Experience leading complex, cross-team initiatives from ideation to execution.
You’ve led technical products and/or have a background in computer science (or similar).
Experience building new products (0 to 1) as well as a track record of shipping continuous product improvements to an existing product portfolio at-scale.
Strong problem-solving skills, capable of breaking down complex problems for team execution against business needs.
Deep user empathy and a high bar for user experience.
Excellent persuasion and advocacy skills, using clear frameworks, story-telling and first-principles reasoning.
Experience coaching and mentoring individual contributors to enhance team performance and effectiveness.
Experience at high-growth companies is preferred, in a founder or GM capacity is a plus.
Experience building products in a highly regulated domain (e.g. fintech or healthcare) is a plus.

Nice To Haves

Experience leading Salesforce delivery teams and initiatives, particularly within a high-growth organization, to optimize internal revenue and operations workflows
Knowledge of RevOps / Marketing tech stack
Experience in late-stage or mature B2B SaaS is a plus.

Responsibilities

Own and drive the product vision and roadmap for your respective teams within the Internal Tools mission team.
Align strategy and execution by turning company objectives into actionable team goals and OKRs
Partner with Sales leadership to develop a best-in-class seller experience
Ensure products and features are delivered on time, within scope, and with high quality.
Lead customer-focused product development from ideation to execution while ensuring the customer’s voice guides scope and priorities.
Build and coach your team in customer-centric practices, promoting consistent, customer-driven processes throughout all PDLCs.
Improve product performance by analyzing launch results and metrics, gathering feedback from customer and prospect-facing teams, sharing insights, and planning iterative enhancements that align with business goals.
Advocate for robust technical roadmaps by understanding engineering perspectives, balancing technical debt, and collaborating on future-flexible architectures.
Communicate effectively with stakeholders and leadership, providing updates on product status, timelines, and any blockers.
Proactively take on opportunities beyond core responsibilities to support product strategy and drive impact.