Group Product Manager, Integration Partners

Justworks•New York, NY

64d•$210,000 - $262,500

About The Position

The Justworks Product team advances our mission by building products that extend levels of personal care and deep expertise that our customers have never experienced before. They craft innovative solutions that guide users through the most complicated challenges of running (and working for) a small business, with ease. They deeply understand complex regulatory spaces like FinTech, Healthcare, and HRTech, and have a keen intuition for how to connect threads across our customers' needs and our business' risk management and commercialization strategy. Our Product Managers lead highly collaborative creative endeavors, bringing together stakeholders across engineering, design, data services, operations, and customer-facing teams to deliver tangible value. By joining us, you'll be part of an experienced team of Product Managers who have a proven track record of building large-scale software products that impact small businesses worldwide. We're looking for teammates who will help shape Justworks' future and make a profound impact on our business. As a Product Manager, you'll be working across complex spaces (Fintech, Healthcare, HR Tech - all with serious policy/regulatory environments). That will require you to have a keen intuition for customer needs, risk management, and commercialization. Care is at the center of everything we do, and you'll need to love talking with customers and engaging with our Customer Success, Sales and Marketing teams to make sure that care is coming through in every part of our customers' experience. You'll be joining a diverse community of craftspeople who are passionate about learning, uphold exceptionally high standards of quality, and foster an environment of strategic thinking where product people can reach new heights. The Advisors & Integrations Mission Team is responsible for providing a seamless, connected, and global ecosystem that saves our partners, and their clients, time and money. We build and scale systems, namely our Advisor Dashboard product and Partner API, that handle the needs of a range of partner types. Advisors, such as accountants and brokers, are essential partners to entrepreneurs and small businesses throughout their lifecycle. Consumers of our Partner API are primarily integration partners - developers and software providers that are representative of the essential tools and products our customers depend on in their day-to-day work. The Lifecycle Mission Team is responsible for underpinning the end-to-end experience of Justworks' customers-ensuring that every interaction, from shopping to graduation, is frictionless, straightforward, and deeply trustworthy. We build and scale experiences and services that handle our increasing set of customers and their growing needs across more and more stratified workforces. We succeed when our customers discover and pick the right mix of Justworks products for their individual needs, receive best-in-class support to run their business confidently, and utilize comprehensive tools to manage their workforce. As a Group Product Manager at Justworks, you'll lead and advocate for one or more teams that have full ownership over the success of our integration partners. You'll translate commercial partnership opportunities into product strategy, managing executive stakeholders with competing incentives while balancing strategic tradeoffs between customer value and business growth.. Across this work, you'll balance both product (customer-facing) and platform (internal-facing) concerns, optimizing all aspects to meet our high standards. While hands-on product management will be part of your day-to-day responsibilities, you'll spend a significant amount of time teaching and coaching your direct reports and cross-functional teams. You'll guide them in devising strategies, honing their craft, and executing with both excellence and speed. Often, you'll contribute beyond your team's scope by actively developing and improving systems and processes that benefit our larger technology organization.

Requirements

Minimum of 3 years of product development leadership with partner-facing responsibilities and 7 years as a product manager in a modern technology business.
You've led technical products and/or have a background in computer science (or similar).
Experience building new products (0 to 1) as well as a track record of shipping continuous product improvements to an existing product portfolio at-scale.
High bar for product quality and user experience and skilled at breaking down ambiguous problems and sequencing bets.
Strong problem-solving skills, capable of breaking down complex problems for team execution against business needs.
Deep user empathy and a high bar for user experience.
Excellent persuasion and advocacy skills, using clear frameworks, story-telling and first-principles reasoning.
Experience coaching and mentoring individual contributors to enhance team performance and effectiveness.

Nice To Haves

Experience building commercially successful integrations, in a highly regulated domain (e.g. fintech or healthcare) is a plus
Experience leading complex, cross-team initiatives from ideation to execution.
Experience at high-growth companies is preferred, in a founder or GM capacity is a plus.
Experience in late-stage or mature B2B SaaS a plus.

Responsibilities

Own and drive the product vision for each integration partner, working cross-functionally to manage this work across multiple mission-team roadmaps, partnering deeply with Partnerships, Design, and Engineering to ensure timely and accurate delivery.
Align strategy and execution by turning company objectives into actionable team goals and OKRs.
Partner deeply with Revenue leadership to develop a best-in-class integration experience.
Ensure products and features are delivered on time, within scope, and with high quality.
Lead customer and partner-focused product development from ideation to execution while ensuring the customer's voice guides scope and priorities.
Build and coach your team in customer-centric practices, promoting consistent, customer-driven processes throughout the PDLC.
Improve product performance by analyzing launch results and metrics, gathering feedback from customer and prospect-facing teams, sharing insights, and planning iterative enhancements that align with business goals.
Advocate for robust technical roadmaps by understanding engineering perspectives, balancing technical debt, and collaborating on future-flexible architectures.
Communicate effectively with stakeholders and leadership, providing updates on product status, timelines, and any blockers.
Proactively take on opportunities beyond core responsibilities to support product strategy and drive impact.