Group Manager – Enterprise Risk

Michaels • Irving, TX

8d

About The Position

The Manager – Enterprise Risk manages and coordinates Michaels’ claim-related activities (e.g., General Liability, Worker's Compensation, Property, Auto, etc.), developing and driving post-loss reduction strategies. This position is expected to identify, evaluate, and quantify significant risks, opportunities, and trends for Michaels leadership and assist in addressing them. The Manager – Enterprise Risk oversees claims administration, claims management, and implementation of appropriate policies and procedures. In addition, the Manager – Enterprise Risk manages our relationships with third-party providers.

Requirements

• Minimum Education Bachelor’s degree Finance, Risk Management, Business
• Minimum Special Certifications or Technical Skills Professional designation CPCU, ARM, CRM, etc.
• Active participation in industry professional organization (RIMS)
• Technical proficiency in insurance strategies and application
• Working knowledge in business law
• Solid skills with Microsoft Office products, including Excel, Word, and PowerPoint
• Minimum Type of Experience the Job Requires Retail risk/claims management experience with multiple locations
• 15+ years or more experience in claims management, including workers’ compensation, general liability, property, and return to work
• Proven leadership skills and experience.
• Experience with leading and motivating a team
• Strong math skills, problem-solving, and decision-making skills
• Strong verbal and written communication skills
• Ability to organize work efficiently and to work independently
• Strong interpersonal skills to permit partnering across all levels of the Company.

Responsibilities

• Claims Administration Work closely with Third Party Administrator (TPA) on GL, WC claims reporting, managed care, pharmacy management, and legal management and settlement.
• Review loss runs monthly for opportunities for closure and expense reserve adjustments.
• Conduct regular (but not less than quarterly) claim reviews with third-party administrator (TPA) and broker claims control consultant.
• Has oversight responsibility for working with TPA in communicating with carriers in putting them on notice when claims meet recording requirements from the insurance policy.
• Maintain prompt claim reporting procedures and provide appropriate training to team members handling claims and injury counselor roles.
• Ensure that computer reporting and tracking systems are properly utilized, maintained, updated, and backed up.
• Supervise and drive communication with injured team members to bring about claims closure and appropriate medical treatment and facilitate their return to work following injury, working with all parties involved.
• Oversee the management of legacy claims.
• Coordinate organizational response to injured third parties.
• Collaborate with legal counsel on pertinent claims matters and pursue subrogation where appropriate.
• Partner with in-house counsel on litigated risk matters.
• Represent the company in claims matters; attend depositions, mediations, and trials, representing the company as necessary.
• Work with Financial Accounting monthly on store chargebacks and credits for claims.
• Ensure that all state-required notices (e.g., Worker's Compensation) are issued for postings upon annual renewal.
• Work with third-party actuary in providing information to develop appropriate reserves for company accruals and overall performance assessment.
• Coordinate and complete property loss claims as necessary.
• Manage claim-related discovery requests.
• Manage Certificate of Insurance requirements.
• Administrative/Leadership Maintain awareness of pertinent legislative activity through professional and trade journals and organizations like the Risk and Insurance Management Society (RIMS).
• Supervise, train, and develop a team of high-performing team members to provide top-quality service to our customers, team members, and TPA business partners.
• Develop Standard Operating Procedures (SOPs) for the stores and other corporate facilities to support requirements and processes for claims administration and other risk-related requirements.
• Develop and maintain monthly organizational reporting reflecting performance results.
• Participate in Benchmarking/Best Practices sessions to reduce costs and manage risk.
• Establish and monitor litigation management/defense attorney contacts.
• Timely accounting and processing of all invoices.
• Trains and develops a team of risk coordinators.
• Conduct regular training with business partners with respect to the proper handling of incidents and claims.
• Assist with the preparation of materials for the Audit Committee of the Board of Directors.
• Safety Work with Safety Manager to initiate accident investigations following unique incidents and make recommendations for process improvement.
• Work with Safety Manager on the development and implementation of safety-related training for management and team members, ensuring injury prevention and regulatory compliance.
• Partner with the Regulatory Compliance Manager in providing timely product-related injuries reportable to the Consumer Product Safety Commission (CPSC).
• Risk Management Work closely with designated insurance broker and Michaels Finance team in coordinating requirements in the pursuit of insurance including obtaining all required company data and completion of applications.
• Present departmental information and prepare reports for management as appropriate.
• Analyze the performance of Michaels Risk Program and provide recommendations for improvement.
• Coordinate insurance broker and carrier services and requirements both internally and externally to support lease and contractual requirements while minimizing risk.
• Conduct visits of stores, distribution centers, and frame manufacturing facilities to keep abreast of company activities to ascertain the nature and extent of risk and potential losses.
• Other duties as assigned

Benefits

• At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees