Group Leader, Customer Deal Readiness and Execution

Redaptive•Denver, CO

13d

About The Position

About Redaptive: Redaptive helps large companies modernize their infrastructure with no upfront capital. We fund and execute energy and equipment upgrades across their real estate portfolios, then measure the results so they can reinvest savings into growth. We call it Infrastructure Monetization. Our company culture is exciting, collaborative, and fast paced. We are passionate about changing the world and helping our customers become more environmentally sustainable and profitable. From decarbonizing facilities to modernizing critical infrastructure, our work delivers measurable impact for our customers, communities, and the planet. We are looking for team members who are driven, passionate, and want to take on a diverse set of challenges to help grow a great company. Founded in 2015 and headquartered in Denver, Colorado, Redaptive is comprised of over 350 employees and operates across 12,000+ sites in over 10 countries. Redaptive, Inc. is an equal employment opportunity employer, and all qualified applicants will receive consideration for employment. For more information, visit www.redaptive.com. Position Summary: The Senior Leader of Customer Deal Readiness and Execution is positioned within Customer Operations and directly oversees the Program Delivery Team, serving as the critical bridge between Sales and post-sales execution. This role ensures deals transition seamlessly from signed agreement through operational delivery and contract fulfillment while managing risk, compliance, margin, data acquisition strategies, revenue, and customer experience. This leader owns the operational governance of the commercial lifecycle, from late-stage deal structuring through onboarding, delivery readiness, and ongoing commercial management. The role partners closely with Sales, Strategic Sourcing, Customer Experience, Finance, and Legal to ensure revenue is executable, compliant, profitable, and scalable.

Requirements

Strong commercial judgment with an operational mindset
Expertise in risk management, compliance, and governance
Financial acumen with a focus on margin and cost-to-serve
Exceptional cross-functional leadership and executive communication
Ability to create structure and clarity in fast-moving, high-growth environments
10+ years of experience in Commercial Operations, Customer Operations, Revenue Operations, or related roles, and 10+ years in construction and contract management.
Proven success operating at the intersection of Sales, Finance, Legal, and Operations
Strong background in deal structuring, pricing, contracts, and operational risk management
Experience leading Deal Desk and complex approval workflows
Demonstrated ability to manage budgets and influence executive-level decisions

Nice To Haves

GC license preferred

Responsibilities

Program Delivery Ownership (Revenue-Driving Execution)
Hold direct ownership for program delivery of revenue-generating customer programs, including Energy-as-a-Service (EaaS), solar generation, and data solutions
Directly build out and manage Construction Management area, ensuring balance between business acumen and site level construction expertise
Lead program management for complex, multi-year customer programs from post-deal handoff through execution, value realization, and ongoing operations
Ensure program delivery aligns with contractual commitments, commercial assumptions, and customer outcomes
Own delivery readiness, resourcing, timelines, and dependency management across cross-functional teams
Drive accountability for company revenue MBOs tied to program execution, customer performance, and milestone achievement
Partner with Sales and Customer Experience to support expansions, change orders, and renewals based on delivered value
Monitor program financials, margin performance, and delivery risk throughout the lifecycle, taking corrective action as needed
Establish standard program governance, reporting, and escalation models to ensure predictable execution at scale
Deal-to-Delivery Ownership
Serve as the primary operational owner for deals transitioning from Sales to Customer Operations
Ensure deal structures are operationally executable, financially sound, and aligned with delivery capabilities
Lead cross-functional deal readiness reviews to identify and mitigate downstream risk
Contract Management & Compliance
Review, assess, and mitigate contractual and operational risk across customer deals and supplier agreements
Ensure customer and supplier agreements comply with internal policies, regulatory requirements, and contractual obligations, with alignment across both sides of the business
Partner with Legal, Finance, and Sourcing to negotiate, finalize , and standardize scopes, pricing, and commercial terms
Budget & Financial Stewardship
Own Customer Operations commercial budgets related to deal support, onboarding, and operational enablement
Partner with Finance on margin analysis, cost-to-serve modeling, and financial forecasting
Ensure commercial decisions align with financial targets and long-term profitability
Commercial Process & Optimization
Define the construction project management strategy, including how to support one-off deals that require a dedicated construction manager and increased on-site support
Design and continuously improve deal-to-delivery workflows and handoffs
Standardize operating procedures across Sales and Customer Operations
Reduce cycle time, rework, and revenue delays through clear processes and accountability
Systems, Data & Insights
Own commercial operations systems supporting deal execution (CRM, CPQ, contract management, onboarding tools)
Ensure data integrity across deal, customer, and operational records
Provide leadership with actionable insights on deal quality, risk trends, margin performance, and execution readiness
Cross-Functional Leadership
Serve as a trusted partner to Sales, Customer Experience, Finance, Legal, Product, and Delivery leaders
Influence outcomes without direct authority, ensuring alignment between commercial ambition and operational reality
Drive clarity on ownership, decision rights, and accountability across teams
Team Leadership & Change Management
Build and lead a high-performing Customer Deal Readiness and Execution team embedded within Customer Operations
Lead Program Delivery team
Develop capabilities in deal governance, risk assessment, financial analysis, and operational planning
Lead change initiatives tied to GTM evolution, customer lifecycle improvements, and compliance requirements
Other duties as assigned