Group Director, Operations

Walmart • Bentonville, AR

3d • $160,000 - $320,000 • Onsite

About The Position

This position is responsible for the operation of the Customer Engagement Services (CES) department, supporting over 20,000 agents across 7 countries, including the US and India. The Group Director, Operations plays a critical role in enhancing the experience of both customers and associates by overseeing support functions, driving operational efficiency, and supporting strategic business initiatives. The role manages contact volumes across 45 lines of business, leveraging a global footprint of Walmart-badged associates and a BPO network of six providers. Operations focus on speed, quality, and measurable success.

Requirements

• Operations Management
• Leadership
• Business Strategies
• Data Analysis
• Project Management
• Workforce Optimization
• Performance Monitoring
• Strategic Planning
• Learning & Development
• Bachelor’s degree in Business Administration, Engineering, Operations , or related field and 7 years’ experience in operations, project management, or related area OR 9 years’ experience in operations, project management, or related area.
• 5 years’ supervisory experience

Nice To Haves

• Leadership of cross-functional task forces or projects
• Masters, Masters: Operations Management
• Project Management - Project Management Professional - Certification

Responsibilities

• Develops and drives operations strategies
• Provides overall direction
• Oversees execution of large-scale projects
• Workforce Optimization
• Performance Monitoring
• Strategic Planning
• Learning & Development
• Cultivates an environment of integrity
• Stakeholder Engagement
• Risk Management

Benefits

• At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet.
• Health benefits include medical, vision and dental coverage.
• Financial benefits include 401(k), stock purchase and company-paid life insurance.
• Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.
• Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
• You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes.
• Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities.
• Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates.
• Tuition, books, and fees are completely paid for by Walmart.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 5,001-10,000 employees