Group Director, Account Management (Traditional and Digital Media)

Quad/Graphics, Inc.•Chicago, IL

46d•$143,000 - $229,000•Onsite

About The Position

Rise is an award-winning, full-service Media Agency of Record that is backed by data and powered by people. We create omnichannel experiences using our proprietary tech stack and advanced analytics capabilities to help solve the unique struggles brands face today. This approach, with transparency at its core, specializes in omnichannel media, commerce and retail media, advanced in-home media, as well as content and creator marketing. We offer 'Risers' the opportunity to work in an ever-evolving industry that will foster learning and development, provide an innovative work environment with diverse projects and clients, career advancement paths a collaborative team environment, corporate social responsibility initiatives, an inclusive and diverse culture, plus association with a reputable media agency. We're looking for talent like you who can continue to elevate our work and culture. The Group Director, Account Management will act as a strategic lead for key relationships with Rise's clients, responsible for delivering an exceptional Rise/Quad experience and acting as a critical partner in their marketing ecosystem. Interacting and influencing senior marketing leaders, this individual has a solid understanding of their clients' businesses and is seen as a cross-channel media and marketing expert in traditional and digital media. They have a media planning background and ability to converse across all media channels. They are responsible for maintaining and growing client revenue within Rise and identifying opportunities for growth across other Quad disciplines. They will lead a team of Account Leaders who will run the day-to-day business for each client and work hand in hand with other leaders across Rise to deliver work that drives business and brand impact. They are problem solvers, influencers, and creative thinkers.

Requirements

Bachelor's degree required
8+ years of media and client management experience - agency and/or client side; must have background in media planning to be conversational across all channels and opportunities
Depth of media expertise across all channels required; broader marketing and communications experience a plus
Significant experience and demonstrated success in leading a media planning/account team and coaching cross-functional team members
May have experience in working with VP level or C-suite marketing clients
Possess or ability to develop strong business acumen across a variety of client verticals
Ability to build relationships, collaborate, and influence clients, internal teams, partner agencies, and supplier partners
Creative thinker and problem solver with ability to create innovative client solutions within media and beyond
Demonstrated experience leading or managing a P&L, budget management and resource planning
Excels in a fast-paced dynamic environments
Ability to travel to client meetings as needed

Responsibilities

Understand and discuss business, marketing & media goals with their clients, offering guidance and acting as a thought leader to help grow their business
Accountable for overall agency client experience, directing teams on opportunities, needs, standards, and deliverables
Owns relationship with senior marketing leader, i.e. CMO level
Identify and articulate appropriate resources, talent, and product offerings across Rise to solve client problems
Accountable for client P&L, growing revenue, managing EBITDA expectations, and leading annual account planning process
Developing and maintaining staffing requirements based on client SOW
Ensure client retention by leading robust relationship review program and delivering long term strategic roadmaps
Identifying new opportunities across Rise and Quad, partnering with Sales and Marketing teams
Lead, coach and develop Account Leads and other team members to grow business acumen and client relationship skills
Participate in new business development process to bring in new clients to Rise