Group Coordinator
About The Position
Set in the heart of beautiful Orange County, Costa Mesa Marriott provides excellent service, upscale amenities and a Southern California location that allows guests to explore the area with ease. As an associate at the Costa Mesa Marriott, you will enjoy many great perks! We hold town hall meetings monthly with incentives and team building activities, as well as holiday parties, treat carts, ice cream socials, and lunches with the General Manager. Additionally, you will have access to free shift meals! At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization! We value U.S. military experience and invite all qualified military candidates to apply. The Group Coordinator will oversee the efficient operation of the Reservations Department in selling and inputting of guest room blocks to accommodate guest needs and maximize revenue.
Requirements
- Ability to effectively deal with guest and associate concerns in a friendly and positive manner. This involves listening to the nature of the concern, demonstrating empathy with the customer and providing positive and proactive solutions.
- Ability to access, read and accurately input information using a moderately complex computer system to include software such as Microsoft Office Suite.
- Ability to make accurate mathematical calculations using 10-key.
- Must have analytical ability to assess reservation trends and make related decisions.
- Effective verbal and written communication skills.
- Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.
Nice To Haves
- Hotel experience preferred.
Responsibilities
- Monitor and analyze Rooms Inventory utilizing Yield Management to maximize occupancy and increase average rate. This includes monitoring of group blocks, determining cut off dates, and rate restrictions.
- Process and handle group rooming lists, reservations, and associate reservations requests by inputting data into the reservations system.
- Calculate and prepare rooms reports to determine sources of business using various computer systems.
- Assist in the development and revisions of forecasts for the Rooms Department, both monthly and annually.
- Communicate both verbally and in writing to provide clear direction to staff.
- Comply with attendance rules and be available to work on a regular basis.
- Perform any other job-related duties as assigned.
Benefits
- Town hall meetings monthly with incentives and team building activities
- Holiday parties
- Treat carts
- Ice cream socials
- Lunches with the General Manager
- Free shift meals
- Competitive Medical programs through Anthem Blue Cross Blue Shield
- Competitive Dental programs through Anthem Blue Cross Blue Shield
- Vision insurance programs through EyeMed
- Vacation programs
- Sick programs
- Holiday programs
- Pet insurance through the ASPCA
- Supplemental Life insurance
- Spousal Life insurance
- Child Life insurance
- Short-Term Disability plans
- Long-Term Disability plans
- 401(k) Savings Plan with matching funds
- Discounts through our 'YouDecide' program
- Hotel Room Discount programs
- Market-leading compensation packages
- Generous PTO
- Flex-time initiatives
- Outstanding career development and advancement opportunities
- Job-appropriate assets and resources
- DailyPay, a voluntary benefit that allows our associates access to their earnings when they want them
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
1-10 employees
