Group Account Supervisor

Wildtype•New York, NY

1d•Remote

About The Position

Wildtype runs like no other. As the most Agile full-service agency in healthcare, we aren’t beholden to ritual. Powered by diverse ideas, knowledge, and people, our unique creative process is a force of nature, removing obstacles between brand and growth in wild new ways. Group Account Supervisor – Agile Digital Team (ADT)The Group Account Supervisor will operate on multiple levels with the ADT, both internally and externally, to strategically manage the brand, agency team and client relationship, and partner with Wildtype Creatives and Omnicom Production to facilitate tactical execution.

Requirements

College degree, preferably in marketing, advertising, communications or science/medicine
5 - 7 years Agency or comparable experience
2 years of supervisory experience
Excellent written and oral communication skills
Well-developed knowledge of business practices/vendor relations
Maturity to handle independent senior-level Client contact
Ability to manage and train staff
Successful history of growing brands and possibly launching brands
Understanding of therapeutic categories/disease states

Responsibilities

Participate with the strategic and tactical planning process for Brand indication, alongside Clients and other external agencies within the ADT
Participate daily in ADT status calls and ongoing breakouts – demonstrating strong communication skills and social intuition, identifying when to speak and when to listen
Manage expectations of both the agency staff and client to ensure a positive, productive atmosphere
Demonstrate ability to adapt to various Client and external agency personalities and forge personal & professional connections with members of the ADT
Establish credibility with clients at all levels and embody service-oriented attitude
Become trusted and integral strategic advisor to the client team
Ensure that all Agency work represents the best we have to offer -- strategically sound, arresting creative, and error-free
Demonstrate strong attention-to-detail and documentation practices
Demonstrate the fiscal acumen and aggressively track spending and lead a profitable account
Demonstrate ability to determine and negotiate budget needs, produce accurate and timely fee reconciliations, and provide input to development of the fee.
Articulate agency POV without being afraid to take a stand
Strategically problem solve for discrepancies between client and agency
Recommend adjustments/additions to the roles and procedures of the ADT to achieve continuous improvement and efficiency
Act as a positive role model for agency at client and industry events
Demonstrate comprehensive understanding of client's business and actively seek opportunities for further account development
Keeping senior management briefed on account activities
Demonstrate "Big Picture" thinking view of the Brand and business and provide strategic contributions to success of Brand
Aggressively monitor and understand the competitive landscape, both strategic and creative
Keep abreast of marketing/advertising and brand-specific trends in order to offer added-value to the client/creative product
Demonstrate the ability to analyze market research, identify strategic issues, and effectively communicate findings
Communicate effectively and professionally both internally and externally
Demonstrate good problem-solving and interpersonal skills
Demonstrate ability to set priorities while handling multiple projects and to delegate work appropriately
Remain calm despite high pressure situations
Project a professional, positive attitude toward peers and clients within the department and the agency
Uphold Agency quality standards in servicing the Client
Maintain accurate time sheets
Foster a positive team atmosphere demonstrating respect for peers and supervisors
Assist other members of department/team as needed when workload allows
Foster senior level partnerships with creative/account colleagues
Understand when it’s appropriate to make decisions independently and when to escalate issues/decisions to manager
Uphold the Company Values (the 3 E’s) in all decisions and interactions
Assign work to assure project deadlines are met
Monitor overall workload to effect efficiency and assure that waiting or downtime is minimized
Keep supervisor or department head apprised of any workload challenges/concerns on assigned team accounts that may necessitate hiring freelancers
Monitor, review and approve direct report’s time sheets in terms of hours worked on specific jobs
Provide constructive and direct ongoing feedback to direct reports
Evaluate performance of direct reports and complete and deliver performance reviews
Help supervisor manage and resolve staff issues including performance, personal presentation and internal interactions
Help interview, train and orient new team members to the agency, department, and account(s) at the direction of department head
Provide ongoing guidance to all team members and be available to them as a resource for account/agency/departmental policies, procedures, etc.