Greeter (VITA Program)

SPANISH SPEAKING UNITY COUNCIL•Oakland, CA

4d•$19 - $20•Onsite

About The Position

The Greeter is the first point of contact for clients visiting our tax office. This role is for creating a welcoming and professional environment, assisting clients with check-in procedures, and supporting the office staff to ensure smooth operations during the tax season.

Requirements

High school diploma or equivalent required.
Previous experience in customer service, reception, or administrative support preferred.
Excellent communication and interpersonal skills.
Professional appearance and positive attitude.
Ability to multitask and stay organized in a fast-paced environment.
Basic computer skills (Microsoft Office, scheduling software.
Bilingual (English/Spanish) is required.

Responsibilities

Welcome clients as they arrive at the office.
Manage client check-in using the company’s appointment system.
Provide clients with intake forms and assist them in completing required documentation.
Answer basic questions regarding office hours, services, and procedures.
Direct clients to the appropriate service area.
Maintain cleanliness and organization in the reception area.
Support administrative staff with light clerical tasks such as filing, copying, or data entry.
Ensure a positive client experience by maintaining a friendly and professional demeanor at all times.
Participate in required IRS VITA certification training prior to the start of the season.
Other duties as assigned.