Greeter/Concierge - OLGMC Guest Services (Overnights and Weekends) - PRN

Ochsner Health • Lafayette, LA

1d • Onsite

About The Position

Ochsner Health, a leading not-for-profit healthcare provider in the Gulf South, is seeking a Greeter/Concierge for OLGMC Guest Services. Since opening its doors in 1942, Ochsner has maintained a commitment to serve, heal, lead, educate, and innovate, believing that dedicated employees are the foundation of its success. This role involves greeting patients, family members, and visitors upon their arrival at the company's location, adhering to detailed instructions, policies, and procedures. Ochsner Health operates 46 hospitals and over 370 health and urgent care centers, recognized as the No. 1 hospital in Louisiana by U.S. News & World Report for 12 consecutive years, and No. 1 for kids in Louisiana for three consecutive years. In 2023, Ochsner Health served over 1.5 million people from across the nation and 65 countries, supported by a workforce of more than 38,000 dedicated team members and over 4,700 employed and affiliated physicians. Ochsner Health is an Employer of Choice, recognized for diversity, as a top place to work in healthcare, and for its culture, purpose, and values.

Requirements

• Ability to read and write in order to communicate and give instructions to patients
• None (Work Experience)
• Excellent interpersonal skills.
• Good judgement skills.
• Telephone skills.
• Ability to read and write in order to communicate and give verbal instructions to patients

Nice To Haves

• High school diploma or equivalent

Responsibilities

• Greets patients/visitors in a courteous and professional manner.
• Assists patients in/out of vehicle in a safe manner.
• Directs patients/visitors to the appropriate departments and accurately answer patients’ questions.
• Works harmoniously with volunteers and medical personnel to ensure a steady supply of wheelchairs at front doors through the day.
• Maintains assigned entrances in a clean and orderly manner.
• Participates in activities for personnel development and required training.
• Adapts behavior to the specific patient population, including but not limited to: respect for privacy, method of introduction to the patient, adapting explanation of services or procedures to be performed, requesting permissions and communication style.
• Other related duties as required.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees