Great Plains Area Service Manager

Tennant Company•Kansas City, KS

3d•$82,400 - $123,500

About The Position

With more than $1B in revenue, Tennant Company is a globally recognized leader in the cleaning equipment industry. For the past 150 years, we have been passionate about developing and manufacturing innovative and sustainable solutions for our customers. At Tennant Company, we are committed to stewardship and creating a cleaner, safer and healthier world. With manufacturing, operations and sales, service, and support functions across the globe, your journey at Tennant can take you places you never expected. Text TNCJobs to 25000 or visit jobs.tennantco.com and start the conversation for this position! The Area Service Manager – Direct is responsible for implementing a clear business strategy to develop and grow the Service labor and aftermarket parts business in their area. Developing a team of “A” players who provide outstanding service to our customers is a critical component of this role.

Requirements

High School Diploma or equivalent.
Bachelor’s degree preferred.
5 years + of business experience with customer interface preferably in a sales or service role including a minimum of 3 years of experience leading others ideally in a remote employee environment.
Demonstrated ability to build a strong team including identifying, developing and retaining talent.
Intermediate PC and PC application skills
Valid driver’s license plus meet Tennant Company Fleet policy requirements
Ability to examine issues from multiple perspectives to develop a well-reasoned and sustainable solution to problems.
Ability to concentrate on tasks, make decisions and work calmly and effectively in a high-pressure, deadline oriented environment.
Willingness to be flexible with time and adjust to a changing work environment.
Ability to build and maintain positive relationships, both internally and externally, while maintaining a customer service orientation.
Reflects on and learns from own mistakes and helps others to do the same.
Consistent attendance either onsite or remotely as needed by the business.
Ability to take direction and accept supervision.
Demonstrated ability to work independently, organize and accurately prioritize work, be detail-oriented, understand when urgency is required and use good judgment in varied situations.
Consistently behaves in a way that reflects positively on self, function and Tennant Company

Responsibilities

Collaborate with the Industrial /Commercial/Orbio Sales team in their area on large projects involving growth opportunities for machine sales and service.
Provides accurate forecasting that reflects the industry, business trends, and potential business in their area.
Grows key accounts and ensures customer satisfaction through continuous customer interaction in the field.
Recommends equipment, technology and facility requirements.
Recommends and develops new service areas.
Promotes a positive atmosphere that supports optimism and passion in the Service organization.
Spends time in the field on a regular basis to build relationships with the Field Service Technicians and focusing on their growth and development.
Partners with Area Service Trainers to address development needs for Field Service Technicians.
Communicates, influences, builds commitment to and effectively manages changes that align employees behind the direction of the organization.
Flexes resources to meet business demands and opportunities.