Graduate Support Coordinator

Arizona State University • Tempe, AZ

12d

About The Position

The Graduate College seeks a motivated, service-oriented person with great problem-solving and people skills to join our team of Graduate Support Coordinators. This position is responsible for coordinating graduate student support functions and working with graduate support staff in academic and administrative offices across the university. This position primarily assists academic unit graduate student advisors, but also works with academic unit heads, committee chairs, faculty, and staff by answering inquiries, providing guidance on processes and interpretation of policies, and resolving student and automation issues.

Requirements

• Bachelor's degree and three (3) years of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

Nice To Haves

• Master's degree
• Previous experience in higher education, especially with academic advising or providing support for students; support for graduate students
• Skill in problem-solving in a fast-paced environment
• Evidence of strong attention to detail
• Experience in effectively organizing, prioritizing, and completing work activities
• Demonstrated ability to work independently and be self-directed
• Evidence of effective verbal and written communication, including being able to clearly articulate interpretation of policies, to identify and communicate potential options, and to tactfully deny requests when necessary
• Ability to think critically, exercise sound judgment, and deal with ambiguity
• Experience in establishing and maintaining effective working relationships while also demonstrating sensitivity to needs of a diverse student population
• Previous experience reviewing, interpreting, and communicating policies and procedures; knowledge of ASU Graduate College policies and procedures
• Experience utilizing student support software such as PeopleSoft, WebXtender, Salesforce, analytics, dashboards
• Demonstrated knowledge of the ASU interactive plan of study (iPOS)
• Demonstrated knowledge of academic programs, colleges and departments university-wide
• Experience in rapidly adapting to new technology, practices, policies and methods
• Experience presenting to groups

Responsibilities

• Acts as a liaison between the Graduate College and assigned academic unit graduate student advisors.
• Initiates, develops, and sustains positive relations with graduate directors and graduate support staff.
• Advises academic unit heads, committee chairs, faculty, and staff on graduate student issues and processes, including but not limited to: I nquiries regarding program requirements Interpretation of policies Strategies to assist student progress towards completion Review of petitions for exceptions or changes; performs research and fact finding to ensure a thorough understanding of the request
• Evaluates and analyzes services related to document review and analysis, including foreign transcripts and documentation
• Reviews and approves all graduate student plan of study (iPOS) to ensure compliance with established degree requirements including, but not limited to: coursework, committee and culminating experience; identifies and resolves discrepancies to ensure plan is consistent with program.
• Schedules, leads and facilitates regular status meetings with academic unit advisors; prepares informational materials and presentations, responds to inquiries regarding policy interpretation and/or exceptions.
• Provides training and customer service to graduate support staff.
• Works closely with Graduate Support Coordinator, Sr and Associate Director to develop ideas, concepts, and tactics necessary to further understanding, support, and awareness of complex issues.
• Develops recommendations for improving accuracy and efficiencies.
• Reviews petitions for exceptions or changes to plan of study to determine validity of request; as appropriate, requests additional follow-up materials from unit to ensure request does not compromise integrity of program; provides response to unit.
• Provides analytical reports to academic unit advisors of activity; works closely with analytics function to request ad hoc and/or custom reports based on stated needs of academic unit advisors.
• Reviews and processes forms and petitions for various processes such as exceptions, changes to plan of study, and course change requests.
• Works closely with Graduation Office during semester close; works with academic units to obtain resolution of issues preventing degree conferral by the Graduation Office.
• Reviews and processes Masters in Passing request forms; verifies information and updates student academic records to reflect achievement to facilitate the completion of iPOS by students
• Reviews Course change requests to ensure iPOS meets requirements, different categories are correctly identified and reviews justification for change to ensure ongoing integrity of degree and program.
• Researches, prepares and implements special projects as assigned.
• Other duties as assigned

Benefits

• ASU offers a very generous benefits package, including comprehensive health and retirement benefits, over four weeks of vacation per year, twelve weeks of paid parental leave, a substantial tuition discount and many professional development opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1,001-5,000 employees