Graduate Assistant - Ticket Operations & Sales
About The Position
Founded in 1871, the University of Arkansas is a land grant institution, classified by the Carnegie Foundation among the nation’s top 2 percent of universities with the highest level of research activity. The University of Arkansas works to advance the state and build a better world through education, research, and outreach by providing transformational opportunities and skills, fostering a welcoming climate, and nurturing creativity, discovery, and the spread of new ideas and innovations. The University of Arkansas campus is located in Fayetteville, a welcoming community ranked as one of the best places to live in the U.S. The growing region surrounding Fayetteville is home to numerous Fortune 500 companies and one of the nation’s strongest economies. Northwest Arkansas is also quickly gaining a national reputation for its focus on the arts and overall quality of life. As an employer, the University of Arkansas offers a vibrant work environment and a workplace culture that promotes a healthy work-life balance. The benefits package includes university contributions to health, dental, life and disability insurance, tuition waivers for employees and their families, 12 official holidays, immediate leave accrual, and a choice of retirement programs with university contributions ranging from 5 to 10% of employee salary.
Requirements
- Earned bachelor’s degree from an accredited institution of higher education
- Enrollment and/or acceptance in a University of Arkansas graduate program
- Experience in a College Athletics Department as a Student-Staff Member, intern or Student-Athlete.
- Experience with Microsoft Word, Excel, Power Point and Outlook
- Knowledge of and compliance with specific NCAA, SEC, and institution rules that relate to this position
- A positive, service-oriented attitude to work and interact with staff, faculty, and student-athletes
- Excellent verbal and written communication skills to clearly communicate project goals to all members of the ticket office and external division
- Must be highly organized, and multi-task oriented
- Ability to work extended hours, holidays, and weekends as needed
Nice To Haves
- Experience with Paciolan ticketing software
- Experience with Salesforce or other CRM system
Responsibilities
- Assist the Razorback Ticket Center during office hours and athletic events.
- Independently engage, interact, and correspond with existing/potential donors and season ticket holders on issues such as seating (including priority seating), order adjustments, and other related issues, all with the goal of cultivating ticket-related sales.
- Assist with responding to customer service inquiries and issues via email, phone, ticket front desk, or gameday box office window.
- Athletic event responsibilities include ticketed events held on weeknights, weekends, and over the University of Arkansas designated breaks.
- Must be able to work all home football games amongst other sport event assignments.
- Serve as the gameday ticket manager for select events including, but not limited to, Paciolan system setup, box office oversight, management of student employees, as well as setup and maintenance of ticket scanners.
- Work in conjunction with other departments including marketing, development, event operations, compliance, and sponsorships regarding ticket-related events and operations.
- Regular, reliable, and non-disruptive attendance is an essential job duty, as is the ability to create and maintain collegial, harmonious working relationships with others.
Benefits
- university contributions to health, dental, life and disability insurance
- tuition waivers for employees and their families
- 12 official holidays
- immediate leave accrual
- a choice of retirement programs with university contributions ranging from 5 to 10% of employee salary
