IT Help Desk

Millersville University of Pennsylvania•Millersville, PA

42d•$6,000•Onsite

About The Position

Information Technology is seeking a motivated Graduate Assistant to manage and oversee Help Desk student assistants. The GA will train and dispatch student assistants, manage the support ticketing system, diagnose and troubleshoot issues. The GA will be involved in the design and implementation of an improved communication strategy, and will conduct research and analysis to recommend technologies.

Requirements

All graduate assistants must be enrolled in a Millersville University graduate program; non-degree students and those only seeking post-baccalaureate certification are not eligible.
Full-time Graduate Assistants must be enrolled in and maintain a minimum of 6 credits in Fall semester and in Spring semester. Part-time Graduate assistants must be enrolled in and maintain a minimum of 3 credits if Fall semester and in Spring semester.
On-campus work is required.
Requires an ability to communicate effectively in a range of professional contexts.
Requires skills in data analysis and reporting.
Requisite knowledge to be able to diagnose and troubleshoot IT hardware, software, and network connectivity issues.

Responsibilities

Training student assistants.
Assigning and dispatching student assistants for classroom support issues.
Documenting procedures and maintaining an up-to-date documentation database.
Managing the support ticketing system (SysAid) and providing reports to the IT Help Desk Lead.
Assisting in designing and implementing improved communication strategies for the campus community.
Diagnosing and troubleshooting IT hardware, software, and network connectivity issues.
Researching, analyzing, and recommending technologies suitable for the higher education environment.

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