GPU Cloud Delivery & Customer Operations Director

Hewlett Packard Enterprise • Spring, TX

1d • Hybrid

About The Position

GPU Cloud Delivery & Customer Operations Director This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2 days per week from an HPE office. Who We Are: Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE. Job Description: Key Responsibilities Service Delivery & Operations • Leads the day‑to‑day delivery and operations of HPE’s GPU Cloud services, ensuring performance, availability, and adherence to contractual commitments. • Oversees multi‑site operations across North America and Europe, coordinating deployment, lifecycle management, and steady‑state operations. • Establishes and maintains operational governance, service metrics, and review cadences to ensure predictable outcomes. • Drives continuous improvement initiatives to enhance service quality, efficiency, and customer satisfaction. Customer Engagement • Manages ongoing, consultative relationships with customer stakeholders focused on service delivery and operational excellence. • Partners with Account Executives to support account plans, renewals, and growth through strong delivery performance. • Manages change control for out‑of‑scope requests, ensuring alignment, transparency, and risk awareness. • Leads service reviews, operational updates, and escalations as needed. People Leadership • Directly manages and develops a global, matrixed team spanning operations, program management, and service delivery. • Sets clear objectives, priorities, and accountability aligned with customer and business needs. • Fosters a collaborative, results‑driven culture across geographically distributed teams. Cross‑Functional Execution • Works closely with Engineering, Platform, Support, Finance, and Supply Chain teams to align planning and execution. • Supports the introduction of operational and service delivery innovations that improve reliability and reduce cost. • Contributes operational input to service evolution and roadmap discussions. How You’ll Make Your Mark • Deliver consistent, high‑quality GPU Cloud services at global scale. • Build strong customer trust through dependable execution and clear communication. • Lead and develop a high‑performing global operations team. • Improve operational efficiency and service outcomes in a rapidly evolving AI infrastructure environment. What You’ll Need Education & Experience • Bachelor’s degree or equivalent experience required; advanced degree preferred. • 8–10+ years of experience in service delivery, operations, program management, or business management within IT, cloud, or infrastructure services. • Experience leading global, distributed, and matrixed teams. • Proven background supporting customer‑facing services with operational accountability. • Experience working cross‑functionally with Sales, Engineering, and Finance. Knowledge & Skills • Strong people leadership and operational management skills. • Solid understanding of IT infrastructure, cloud services, or large‑scale platforms. • Financial and operational awareness, including cost control and risk management. • Excellent written and verbal communication skills. • Ability to manage change and operate effectively in a fast‑paced environment. Additional Skills: Accountability, Accountability, Action Planning, Active Learning, Active Listening, Bias, Business Growth, Business Planning, Coaching, Commercial Acumen, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Experience Strategy, Data Analysis Management, Data Collection Management (Inactive), Data Controls, Design Thinking, Empathy, Follow-Through, Growth Mindset, Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity, Planning Operations + 5 more} What We Can Offer You: Health & Wellbeing We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing. Personal & Professional Development We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division. Unconditional Inclusion We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. Let's Stay Connected: Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE. #unitedstates #executive Job: Services Job Level: Director "The expected salary/wage range for this position is provided below. Actual offer may vary from this range based upon geographic location, work experience, education/training, and/or skill level. – United States of America: Annual Salary USD 143,500 - 347,500 in Minnesota & Texas The listed salary range reflects base salary. Variable incentives may also be offered." Information about employee benefits offered in the US can be found at https://myhperewards.com/main/new-hire-enrollment.html HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity. Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities. HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories. No Fees Notice & Recruitment Fraud Disclaimer It has come to HPE’s attention that there has been an increase in recruitment fraud whereby scammer impersonate HPE or HPE-authorized recruiting agencies and offer fake employment opportunities to candidates. These scammers often seek to obtain personal information or money from candidates. Please note that Hewlett Packard Enterprise (HPE), its direct and indirect subsidiaries and affiliated companies, and its authorized recruitment agencies/vendors will never charge any candidate a registration fee, hiring fee, or any other fee in connection with its recruitment and hiring process. The credentials of any hiring agency that claims to be working with HPE for recruitment of talent should be verified by candidates and candidates shall be solely responsible to conduct such verification. Any candidate/individual who relies on the erroneous representations made by fraudulent employment agencies does so at their own risk, and HPE disclaims liability for any damages or claims that may result from any such communication. Hewlett Packard Enterprise Technology innovation that fosters business transformation. We Are In the Acceleration Business We help customers use technology to slash the time it takes to turn ideas into value. In turn, they transform industries, markets and lives. Some of our customers run traditional IT environments. Most are transitioning to a secure, cloud-enabled, mobile-friendly infrastructure. Many rely on a combination of both. Wherever they are in that journey, we provide the technology and solutions to help them succeed. COVID Policy The health and safety of our team members, customers and partners is paramount at HPE. Accordingly, if applicable to the role you applied to, you must be fully vaccinated against COVID-19 by the employment start date where permitted by law. Exemptions based on medical, religious or other grounds will be processed and approved in accordance with local laws. Standards of Business Conduct (SBC) The Hewlett Packard Enterprise Standards of Business Conduct (SBC) embody the fundamental principles that govern our ethical and legal obligations to Hewlett Packard Enterprise. They pertain not only to our conduct within the company but also to conduct involving our customers, channel partners, suppliers and competitors. Read more about how we win the right way. Equal Opportunity Employer (EEO) Hewlett Packard Enterprise provides equal employment opportunity to any employee or applicant without regard to sex, gender, color, race, ethnicity, religion, creed, national origin, ancestry, citizenship, age, marital status, sexual orientation, gender identity and expression, physical or mental disability, medical condition, pregnancy, protected veteran status, uniformed service status, familial status, genetic information, political affiliation, or any other characteristic protected by federal, state, or local law. Please click here: Equal Employment Opportunity If you’d like more information about your EEO right as an applicant under the law, please click here: Equal Employment Opportunity is the Law Equal Employment Opportunity is the Law - Supplement E-Verify (US & PR only) HPE is an E-Verify employer. E-Verify is an Internet-based system that compares information from an employee's Form I-9, Employment Eligibility Verification, to data from U.S. Department of Homeland Security and Social Security Administration records to confirm the employment eligibility of all newly hired employees. For more information click here. You can also download the posters with information on legal rights and protection by clicking here and here. Accessibility Hewlett Packard Enterprise is committed to working with and providing reasonable accommodation to qualified, differently abled individuals. If you need assistance in filling out the employment application or require a reasonable accommodation while seeking employment, please email [email protected]. Note: This option is reserved for applicants needing assistance/reasonable accommodation related to a disability. Disclosure of Sensitive Personal Data Please ensure the resume you submit to us does not include any sensitive personal data. Sensitive personal data includes data revealing information about your racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, health, sex life or sexual orientation. To the extent the resume you submit does contain this type of personal data, you consent to the storing and processing of this data by HPE for the purpose of reviewing and managing your application.

Requirements

• Bachelor’s degree or equivalent experience required; advanced degree preferred.
• 8–10+ years of experience in service delivery, operations, program management, or business management within IT, cloud, or infrastructure services.
• Experience leading global, distributed, and matrixed teams.
• Proven background supporting customer‑facing services with operational accountability.
• Experience working cross‑functionally with Sales, Engineering, and Finance.
• Strong people leadership and operational management skills.
• Solid understanding of IT infrastructure, cloud services, or large‑scale platforms.
• Financial and operational awareness, including cost control and risk management.
• Excellent written and verbal communication skills.
• Ability to manage change and operate effectively in a fast‑paced environment.

Responsibilities

• Leads the day‑to‑day delivery and operations of HPE’s GPU Cloud services, ensuring performance, availability, and adherence to contractual commitments.
• Oversees multi‑site operations across North America and Europe, coordinating deployment, lifecycle management, and steady‑state operations.
• Establishes and maintains operational governance, service metrics, and review cadences to ensure predictable outcomes.
• Drives continuous improvement initiatives to enhance service quality, efficiency, and customer satisfaction.
• Manages ongoing, consultative relationships with customer stakeholders focused on service delivery and operational excellence.
• Partners with Account Executives to support account plans, renewals, and growth through strong delivery performance.
• Manages change control for out‑of‑scope requests, ensuring alignment, transparency, and risk awareness.
• Leads service reviews, operational updates, and escalations as needed.
• Directly manages and develops a global, matrixed team spanning operations, program management, and service delivery.
• Sets clear objectives, priorities, and accountability aligned with customer and business needs.
• Fosters a collaborative, results‑driven culture across geographically distributed teams.
• Works closely with Engineering, Platform, Support, Finance, and Supply Chain teams to align planning and execution.
• Supports the introduction of operational and service delivery innovations that improve reliability and reduce cost.
• Contributes operational input to service evolution and roadmap discussions.

Benefits

• Health & Wellbeing We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.
• Personal & Professional Development We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.
• Unconditional Inclusion We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

What This Job Offers

• Job Type: Full-time
• Career Level: Director