GPU Cloud Delivery & Customer Operations Director

Hewlett Packard Enterprise • Spring, TX

1d • Hybrid

About The Position

GPU Cloud Delivery & Customer Operations Director This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2 days per week from an HPE office. Who We Are: Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE. Job Description: Key Responsibilities Service Delivery & Operations • Leads the day‑to‑day delivery and operations of HPE’s GPU Cloud services, ensuring performance, availability, and adherence to contractual commitments. • Oversees multi‑site operations across North America and Europe, coordinating deployment, lifecycle management, and steady‑state operations. • Establishes and maintains operational governance, service metrics, and review cadences to ensure predictable outcomes. • Drives continuous improvement initiatives to enhance service quality, efficiency, and customer satisfaction. Customer Engagement • Manages ongoing, consultative relationships with customer stakeholders focused on service delivery and operational excellence. • Partners with Account Executives to support account plans, renewals, and growth through strong delivery performance. • Manages change control for out‑of‑scope requests, ensuring alignment, transparency, and risk awareness. • Leads service reviews, operational updates, and escalations as needed. People Leadership • Directly manages and develops a global, matrixed team spanning operations, program management, and service delivery. • Sets clear objectives, priorities, and accountability aligned with customer and business needs. • Fosters a collaborative, results‑driven culture across geographically distributed teams. Cross‑Functional Execution • Works closely with Engineering, Platform, Support, Finance, and Supply Chain teams to align planning and execution. • Supports the introduction of operational and service delivery innovations that improve reliability and reduce cost. • Contributes operational input to service evolution and roadmap discussions. How You’ll Make Your Mark • Deliver consistent, high‑quality GPU Cloud services at global scale. • Build strong customer trust through dependable execution and clear communication. • Lead and develop a high‑performing global operations team. • Improve operational efficiency and service outcomes in a rapidly evolving AI infrastructure environment. What You’ll Need Education & Experience • Bachelor’s degree or equivalent experience required; advanced degree preferred. • 8–10+ years of experience in service delivery, operations, program management, or business management within IT, cloud, or infrastructure services. • Experience leading global, distributed, and matrixed teams. • Proven background supporting customer‑facing services with operational accountability. • Experience working cross‑functionally with Sales, Engineering, and Finance. Knowledge & Skills • Strong people leadership and operational management skills. • Solid understanding of IT infrastructure, cloud services, or large‑scale platforms. • Financial and operational awareness, including cost control and risk management. • Excellent written and verbal communication skills. • Ability to manage change and operate effectively in a fast‑paced environment.

Requirements

• Bachelor’s degree or equivalent experience required; advanced degree preferred.
• 8–10+ years of experience in service delivery, operations, program management, or business management within IT, cloud, or infrastructure services.
• Experience leading global, distributed, and matrixed teams.
• Proven background supporting customer‑facing services with operational accountability.
• Experience working cross‑functionally with Sales, Engineering, and Finance.
• Strong people leadership and operational management skills.
• Solid understanding of IT infrastructure, cloud services, or large‑scale platforms.
• Financial and operational awareness, including cost control and risk management.
• Excellent written and verbal communication skills.
• Ability to manage change and operate effectively in a fast‑paced environment.

Responsibilities

• Leads the day‑to‑day delivery and operations of HPE’s GPU Cloud services, ensuring performance, availability, and adherence to contractual commitments.
• Oversees multi‑site operations across North America and Europe, coordinating deployment, lifecycle management, and steady‑state operations.
• Establishes and maintains operational governance, service metrics, and review cadences to ensure predictable outcomes.
• Drives continuous improvement initiatives to enhance service quality, efficiency, and customer satisfaction.
• Manages ongoing, consultative relationships with customer stakeholders focused on service delivery and operational excellence.
• Partners with Account Executives to support account plans, renewals, and growth through strong delivery performance.
• Manages change control for out‑of‑scope requests, ensuring alignment, transparency, and risk awareness.
• Leads service reviews, operational updates, and escalations as needed.
• Directly manages and develops a global, matrixed team spanning operations, program management, and service delivery.
• Sets clear objectives, priorities, and accountability aligned with customer and business needs.
• Fosters a collaborative, results‑driven culture across geographically distributed teams.
• Works closely with Engineering, Platform, Support, Finance, and Supply Chain teams to align planning and execution.
• Supports the introduction of operational and service delivery innovations that improve reliability and reduce cost.
• Contributes operational input to service evolution and roadmap discussions.

Benefits

• We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.
• We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.
• We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

What This Job Offers

• Job Type: Full-time
• Career Level: Director