Delivery Senior Director - Cloud Service
About The Position
Service Delivery & Operations Own end-to-end service delivery for a 24×7 public cloud managed services contract Ensure compliance with SLAs, OLAs, KPIs, and contractual obligations Develop and maintain Crisis Management/Disaster Plans Implement project mitigation plans for yellow or red deliverables Conduct Customer Governance meetings Manage Outage/Escalation/Missed SLA incidents Implement and execute automation and efficiency programs Ensure accurate and timely revenue/cost/margin forecasts for assigned accounts Manage costs in alignment with annual operating plans and point of sale Build strong relationships with customer stakeholders and internal teams Collaborate with architecture, security, and engineering teams on service design and improvements Support contract renewals, scope changes, and service onboarding/offboarding activities Manage staffing, scheduling, performance reviews, and skills development Foster a culture of accountability, collaboration, and continuous improvement Coach and mentor a large team of delivery leaders responsible for daily client operations.
Requirements
- Bachelor's Degree or equivalent experience
- 10+ years in service delivery, IT operations, or managed services leadership roles
- 5+ years' customer-facing experience in an SLA-driven environment
- 3+ years' delivering public cloud services with AWS, Azure, and/or GCP
- Experience with cloud operations, availability, security, and resiliency concepts
- 5+ years working within Public Sector and Government Agencies
- Proven experience managing 24x7 support teams
- Certification with AWS, MS Azure, or Google Cloud Management Platforms
Responsibilities
- Own end-to-end service delivery for a 24×7 public cloud managed services contract
- Ensure compliance with SLAs, OLAs, KPIs, and contractual obligations
- Develop and maintain Crisis Management/Disaster Plans
- Implement project mitigation plans for yellow or red deliverables
- Conduct Customer Governance meetings
- Manage Outage/Escalation/Missed SLA incidents
- Implement and execute automation and efficiency programs
- Ensure accurate and timely revenue/cost/margin forecasts for assigned accounts
- Manage costs in alignment with annual operating plans and point of sale
- Build strong relationships with customer stakeholders and internal teams
- Collaborate with architecture, security, and engineering teams on service design and improvements
- Support contract renewals, scope changes, and service onboarding/offboarding activities
- Manage staffing, scheduling, performance reviews, and skills development
- Foster a culture of accountability, collaboration, and continuous improvement
- Coach and mentor a large team of delivery leaders responsible for daily client operations.
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What This Job Offers
Job Type
Full-time
Career Level
Director
