GOVERNMENT OPERATIONS CONSULTANT I - 64030818

State of Florida • West Palm Beach, FL

5d • Onsite

About The Position

This is a Government Operations Consultant I position, functioning as the Quality Improvement Analyst, providing support to the agency Quality Improvement (QI) Manager. Provides assistance, consultation, and coordination in the preparation, monitoring, evaluation, and implementation of the agency activities related to quality improvement and the foundational plans in accordance with the DOH standards. Work is performed under the supervision of the Operations & MGMT Consultant II – SES This position requires independent judgement, initiative, applying general knowledge of business practices and skill in applying instructions to accomplish various job functions. This position is designated as a sensitive position and is required to maintain confidential information in accordance with the Florida Department of Health (FDOH) Palm Beach County Health Department (CHD) Information Security Policy, Protocols, and Procedures. Confidential data sets Outreach, Administrative, and Clinical Information. This position is designated as the Key Custodian for this office as per the DOHP-50-10 Information Security and Privacy Policy. This position will view, update, and release confidential information. Access to Ariba On Demand, and FIRS.

Requirements

• Knowledge of the methods of data collection and analysis.
• Knowledge and understanding of the principles, processes, and requirements for strategic and quality improvement planning and development.
• Ability to collect, evaluate, and analyze data to develop alternative recommendations, solve problems, document workflow and other activities relating to the improvement of operational and management practices.
• Ability to organize data into logical format for presentation in reports, documents, and other written materials.
• Ability to conduct fact-finding research and utilize problem-solving techniques.
• Ability to understand and apply applicable rules, regulations, policies, and procedures relating to operational and management analysis activities.
• Ability to plan, organize and coordinate work assignments.
• Ability to establish and maintain effective working relationships with community partners and or with a diverse population.
• Advanced skills in the use of technology-based programs and platforms (Internet, email, Microsoft Word, Excel, Teams, and PowerPoint).
• Ability to create, compose, and edit written material.
• Ability to work independently.
• Strong interpersonal and communication skills.
• Incumbent may be required to work before, during and/or beyond normal work hours or days in the event of an emergency.  Emergency duty required of the incumbent includes working in special needs shelters, or performing other emergency duties including, but not limited to, responses to or threats involving any disaster or threat of disaster, man-made or natural.
• A Valid Driver’s License.
• May be required to lift 30 pounds.

Responsibilities

• Provides technical assistance in developing, implementing, and tracking the CHD’s Performance Management and Quality Improvement Plan (PMQI).
• Assists the QI Manager with coordinating quality improvement trainings, focusing on educating program managers, supervisors and program directors about the cross-functional impact and benefits of QI Projects. This involves demonstrating how QI initiatives can improve workflows, enhance service delivery, and promote continuous improvement.
• Provide support in coordinating QI related activities with the Preventative Medicine/Public Health Residency rotation including preparation of handouts and training materials.
• Track and monitor the progress of on-going QI projects, using data to assess performance and identify areas for improvement.
• Assists in conducting thorough data analysis to support decision-making and utilizes findings to guide the development and implementation of effective quality improvement strategies.
• Track training feedback and prepare training certificates.
• Utilize specialized software, such as Microsoft Publisher, Microsoft Visio, Adobe Professional, and Adobe Captivate.
• Maintain the QI SharePoint site and training calendar.
• Assists in tracking, monitoring, and evaluating foundational plans including but not limited to the foundational plans standards, annual progress report (APR), annual reviews of the plans and all other documents required by the state office and serves as a backup contact for plan leads.
• Reviews data and assures compliance of data submission by programs through the Performance Improvement and Management System (PIMS) or similar data management system in place.
• Prepares presentations and provides regular updates on the status of the foundational plans.
• Assists by collaborating with other plan leads to assure alignment of plans and reviews accreditation standards.
• Assists in conducting agencywide SWOT analysis and other strategic planning techniques to engage staff and support the continuation of a relevant strategic plan, workforce development plan and performance management and quality Improvement plan.
• Assists in identifying and participates in the evaluation of strategic opportunities pertinent to the objectives of the organization.
• Reviews and analyzes data to identify areas of opportunity for improvement.
• Assists QI Manager to develop and maintain evaluation reports on progress made in implementing objectives and measures related to each of the foundational plans.
• Monitors and measures the agency’s performance against set targets and prepares reports detailing progress towards goals, identifying opportunities for improvement, and recommending solutions.
• Reviews key data sources and deploys surveys as needed.
• Submits Annual Performance Reports and any other key reports requested by the State Office.
• Manages agency public health accreditation activities in accordance with Public Health Accreditation Board (PHAB) standards.
• Maintains a document management approach for proposed and selected documentation; responds to requests for additional/clarifying documentation from Florida Department of Health (FDOH) and PHAB.
• Manages the development and submission of required reports to PHAB/FDOH.
• Monitors revisions to the PHAB Standards and Measures, analyzes changes, and recommends appropriate actions to address the change.
• Prepares presentations and trainings for better understanding of accreditation.
• Works on special projects and/or assignments as requested.
• Participate in staff meetings, in-service training, and other staff development activities.
• Performs other duties as assigned.

Benefits

• Annual and Sick Leave benefits;
• Nine paid holidays and one Personal Holiday each year;
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;
• Retirement plan options, including employer contributions
• Flexible Spending Accounts;
• Tuition waivers;

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees