GOVERNMENT OPERATIONS CONSULTANT I - 64029957

State of Florida • Jacksonville Beach, FL

6d • Onsite

About The Position

Come Join DOH-Team Duval! If you are looking to establish an exciting and successful career in Public Health, you have come to the right place. Many of our innovative and successful health programs are recognized throughout Florida.
Under the direct supervision of the Program Manager, this is a highly visible and skilled position involving exercise of independent judgment and Initiative in a DOH setting. Provides excellent customer service and quality care experience at every customer encounter for the day-to-day operations, office related duties, and billing related to FBCCEDP services. Performs business operations according to established policies and procedures (DOH-Duval Health Program and Business Operations Manual, DOH-Duval Billing Manual, DOH-Duval Policy, etc.)

Requirements

• Knowledge of administrative and clerical procedures and system such as-·word processing managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
• Customer and personal service - knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Mathematics - using mathematics to solve problems.
• Computer -knowledge of computer software including applications.
• English Language - knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar
• Active listening -Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Reading comprehension -Understanding written sentences and paragraphs in work related documents.
• Speaking -talking to others to convey information effectively.
• Social perceptiveness -Being aware of others' reactions and understanding why they react as they do.
• Time management -Managing one's own time and the time of others.
• Writing -Communicating effectively in writing as appropriate for the needs of the audience.
• Service orientation -Actively looking for ways to help people.
• Critical thinking -Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Oral Comprehension -The ability to listen to and understand information and ideas presented through spoken words and sentences.
• Oral expression -The ability to communicate information and ideas in speaking so others will understand.
• Speech clarity -The ability to speak clearly so others can understand you.
• Written comprehension -The ability to read and understand information and ideas presented in writing.
• Speech recognition -The ability to identify and understand the speech of another person.
• Written expression -The ability to communicate information and ideas in writing so others will understand.
• Category flexibility -The ability to generate or use different sets of rules for combining or grouping things in different ways.
• Deductive reasoning -The ability to apply general rules to specific problems to produce answers that make sense.
• Information ordering -The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
• Physical- The ability to lift 25 pounds, stand for long periods times, and set up table and tents.
• Must have 2 years of experience in electronic health records and Microsoft applications.
• Must have 2 years of experience in medical billing claims and invoice processing.
• Must have 1 year of Community Health Outreach experience.
• Must have the ability to lift 25 pounds, stand, set up tables and tents

Nice To Haves

• Bi-lingual in Spanish

Responsibilities

• Register and verify client demographics and insurance information in HMS.
• Greet clients over the telephone; greet and work with community health partners.
• Accurately prepares client medical records and input records into electronic health file.
• Updates and verify patient demographic and insurance information.
• Collects, analyzes and records interview data about clients.
• Compiles various reports needed for local and state office.
• Verifies validity of documentation of client's eligibility for care using modern computing techniques and database retrieval.
• Answers, documents, and/or transfers telephone calls in a prompt, courteous and professional manner.
• Directs and responds to the public inquires over the telephone.
• Photocopies records and reports as necessary for referrals to outside providers.
• Monitors, accepts, and reviews all incoming and outgoing mail, emails, and faxes.
• Assists with inventory and ordering office supplies as needed.
• Provides requested support to team members (program manager, peers, interns, volunteers, etc.)
• Follows established program guidelines and HIPPA regulations.
• Coordinates care coordination for clients
• Input data into PRF Report and submit report to Manager
• Input FBCCEDP client’s billing invoices into an electronic database.
• Track paid invoices and maintain files for duplicate payment
• Assists with the maintenance of the annual budget for FBCCEDP
• Attends in-service education, staff meetings and health promotion activities as directed or indicated.
• Performs other related duties as assigned
• Serves as Information and Key Custodian
• Completes Employee Activity Records in a timely manner
• Attends Health Fairs

Benefits

• Annual and Sick Leave benefits;
• Nine paid holidays and one Personal Holiday each year;
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;
• Retirement plan options, including employer contributions (For more information, please click www.myfrs.com);
• Flexible Spending Accounts;
• Tuition waivers;

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees