GOVERNMENT ANALYST I - 43001237

State of Florida

7d

About The Position

This position will serve as a customer advocate in the Bureau of Licensing; providing guidance and assistance to insurance companies, insurance agencies, over 500,000 active licensees, and approximately 80,000 applicants each year. Reviews and evaluates complaints and inquiries filed with the Bureau of Licensing regarding licensing, appointments and education issues in order to appropriate resolutions through the Bureau’s case management system. Evaluates licensing concerns and reviews data to determine and prepare appropriate responses to communications addressed to the Chief Financial Officer or the Division of Agent & Agency Services regarding licensing, appointment and education issues. Assists in identifying areas of potential business process improvement by evaluating the processing of applications for licensure, records and other submissions handled by licensing staff. Analyzes problems and issues stemming from management or business practices and makes recommendations for corrective action in procedures, process, etc. as necessary. Provides assistance to management in promoting quality service to the Division’s customers in the most efficient and effective manner. Assists with issues resulting from denial of applications or disciplinary actions, including participating in informal or formal hearings when warranted. Performs other related duties as required.

Requirements

• A high school diploma or equivalent is required.
• Collecting, evaluating, and analyzing data.
• Experience using Microsoft Word, Excel and Outlook.
• Knowledge of methods of data collection and analysis.
• Knowledge of basic management principles and practices
• Ability to collect, evaluate and analyze data to develop alternative recommendations, solve problems, document work flow and other activities relating to the improvement of management practices.
• Ability to organize data into logical format for presentation in reports, documents and other written materials.
• Ability to conduct fact find-solving techniques.
• Ability to plan, organize and coordinate work assignments.
• Ability to communicate effectively.
• Ability to establish and maintain effective working relationships with others.
• Must be willing to travel, when necessary, within the state of Florida and occasionally overnight on short notice.
• This position requires a security background check, including fingerprint as a condition of employment.

Nice To Haves

• Applicants with a post-secondary degree or higher from an accredited college or university. Further preference will be given if the area of study is in insurance or risk management.
• Writing reports, memorandums, and/or work emails.
• A minimum of one (1) year of experience working in the insurance industry or for a regulatory body approving applications for licensure is PREFERRED. It is not necessary that the regulatory experience be in insurance.
• Applicants who are fluent in English and Spanish.

Responsibilities

• Serve as a customer advocate in the Bureau of Licensing; providing guidance and assistance to insurance companies, insurance agencies, over 500,000 active licensees, and approximately 80,000 applicants each year.
• Reviews and evaluates complaints and inquiries filed with the Bureau of Licensing regarding licensing, appointments and education issues in order to appropriate resolutions through the Bureau’s case management system.
• Evaluates licensing concerns and reviews data to determine and prepare appropriate responses to communications addressed to the Chief Financial Officer or the Division of Agent & Agency Services regarding licensing, appointment and education issues.
• Assists in identifying areas of potential business process improvement by evaluating the processing of applications for licensure, records and other submissions handled by licensing staff.
• Analyzes problems and issues stemming from management or business practices and makes recommendations for corrective action in procedures, process, etc. as necessary.
• Provides assistance to management in promoting quality service to the Division’s customers in the most efficient and effective manner.
• Assists with issues resulting from denial of applications or disciplinary actions, including participating in informal or formal hearings when warranted.
• Performs other related duties as required.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees