Gotham Club Supervisor - Oracle Park - Restaurants

Aramark • San Francisco, CA

10h • $32 - $35 • Onsite

About The Position

The Gotham Club Supervisor helps lead daily operations of the Gotham Club, Oracle Park’s exclusive, members‑only restaurant, bar, and social space. This role ensures elevated service, smooth team coordination, and a refined yet welcoming environment for club members and their guests. The Supervisor assists in managing front‑of‑house operations, supporting staff, and maintaining the club’s high standards of hospitality, privacy, and service.

Requirements

• 1–2 years of experience in premium dining, hospitality, private clubs, or upscale service environments.
• Previous supervisory or lead experience.
• Strong communication, interpersonal, and guest service skills.
• Ability to work evenings, weekends, holidays, and all Giants home games as scheduled.
• Professional demeanor and ability to maintain discretion in a private club setting.

Nice To Haves

• Experience in luxury hotels, private clubs, or membership-based environments.
• Knowledge of POS/table management systems.
• Valid ServSafe and RBS certification.

Responsibilities

• Oversee setup, service, and breakdown of the restaurant, bar, lounge, and social areas on game days and non‑event days.
• Ensure all areas are clean, organized, properly stocked, and visually aligned with Gotham Club brand standards.
• Coordinate with the culinary, bar, and operations teams to maintain smooth service flow.
• Manage member flow, seating, and reservations while maintaining an exclusive and seamless experience.
• Support execution of member‑only events, special functions, and private gatherings hosted within the club.
• Supervise servers, bartenders, hosts, and support staff during shifts.
• Conduct pre‑shift meetings to review menu updates, service expectations, and membership‑specific notes.
• Provide coaching and real-time guidance to team members to uphold high service standards.
• Assist with onboarding and training new staff in the club’s protocols, service style, and guest expectations.
• Deliver warm, personalized, and elevated hospitality to club members and their guests.
• Build rapport with regular members, remembering preferences and anticipating needs to enhance their experience.
• Maintain a visible presence on the floor to monitor service and address concerns quickly and discreetly.
• Protect member privacy and ensure club policies regarding access are followed.
• Uphold high standards of food safety, alcohol service, and health department regulations.
• Monitor staff compliance with ServSafe, RBS, and internal policies.
• Report any safety, maintenance, or operational concerns promptly.
• Assist with inventory management, product ordering, and supply tracking.
• Support cash handling, POS oversight, and shift-end procedures.
• Contribute to post-event reports, shift logs, and feedback regarding club operations.
• Help coordinate staffing, scheduling needs, and special event requirements.

Benefits

• Aramark offers comprehensive benefit programs and services for eligible employees including medical, dental, vision, and work/life resources.
• Additional benefits may include retirement savings plans like 401(k) and paid days off such as parental leave and disability coverage.
• Benefits vary by location and are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed